858 Frigate Bay Road, Frigate Bay, Saint Kitts and Nevis

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at St. Kitts Marriott Resort & The Royal Beach Casino.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.
Floor signage and stanchions throughout the hotel to remind guests to maintain social distancing, especially in common areas such as the hotel Lobby, Front Desk, Bell Desk, Concierge, Elevators, Meeting function areas, Restaurant and Bars, Beach and Pool.

Occupancy limits and seating capacities reductions in our Restaurants, Bars, Pool and Beach in compliance with local government mandates.

Plexiglass protective guards have been put in place at Front Desk, Guest Services, Bell Desk, Spa and Food and Beverage service lines as well outlets.

Modified floor plans in meeting space and banquet areas as well Spa and Fitness Center.

Increased space between equipment and furniture at Spa, Fitness Center and Golf as well increased in space between tables, chairs, and equipment in all Pool, Beach, Golf and Resort areas.

Mobile check-in, e-folio and service requests via the Marriott Bonvoy™ mobile app.

Room service orders delivered right to the guestroom door.
In keeping with Marriott's Commitment to Clean, we made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Guests will be required to wear personal face coverings within all indoor public spaces of the hotel.
  • Indoor public space: (includes, but not limited to) lobby, guest room corridors, elevators, meeting space, public restrooms, food & beverage venues, business centers, fitness center, kids club, and spa.
  • All guests will be required to wear face coverings at all times in restaurants or lounges including when being escorted to their table or visiting rest rooms; once seated in restaurants or lounges, no facial coverings are required.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:
  • In-room coffee makers, fridge and iron board are not currently available, but guests can request them contactless delivery thru At Your Service upon arrival or service requests via the Marriott Bonvoy™ mobile app before your arrival.
  • Disinfectant wipes are available in the room for every arriving guest. Additional PPE, hand sanitizer as well disinfectant wipes available for purchase at the hotel Gift Shop.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open Daily - 7.00AM - 6.00PM


Spa: Emerald Mist Spa (Our Temporary Location is OPEN while our main Spa is under renovations) Limited Spa Services are available onsite.


Beach Area: Open. Social distancing and face covering required including when walking to the Palapas, pool area or visiting restrooms.


Pool Area: Open Daily - 7.00AM - 7.00PM. Social distancing and face coverings required for entry including when being escorted to assigned chair, cabana, or visiting restrooms.


Hotel Pools Refurbishment: As part of our continued commitment to enhance our property and services to our guests the hotel will be undergoing a pool refurbishment project from May 1, 2021 to October 31, 2021.


Please be informed the hotel will conduct a refurbishment of all our current three pools starting May 1, 2021 and is schedule to last through October 31, 2021. Our resort has three pools and the project schedule will be on a rotating basis of one pool at a time in order to minimize the impact on our guest experience and to assure pool enjoyment during their stay with us. In addition, guest can continue to revel in relaxation at our beautiful beach.


Lounges / Bars: Open. Social distancing and face coverings required for entry included when being escorted to their table or visiting restrooms.


Restaurants: Open. Social distancing and face coverings required for entry included when being escorted to their table or visiting restrooms. Advance reservations required for La Cucina Italian Restaurant, FIRE Steak & Restaurant and ARWEE Sushi & Lobby Bar.


Tennis Courts: Opened Daily - 7.00AM - 6.00PM


Recreation Activities: Recreation activities are offered daily at the activities center. A weekly list is provided onsite at the towel hut.

 

Sargassum: Sargassum is experienced through the region at various times. As part of our on-going efforts to keeping our sandy beach free of sargassum the property has a schedule in place to clean our beach and ensure our guests can still enjoy their vacation.


PRONTO Market: Open Daily - 10.00AM - 5.30PM
| Sunday 1.00PM - 6.00PM 

Social distancing and face coverings required for entry.


Royal St. Kitts Golf Club: Open Daily - 7.00AM - 4.00PM 

 

 

*Please be advised days and hours of operation are subject to change*

La Cucina Restaurant

Open Daily for Dinner Only - 6.00PM - 10.00PM | Closed Wednesday and Thursday

 

ARWEE Lobby Bar

Open Daily - 5.00PM - 11.00PM

 

ARWEE Sushi Bar

Open 5.00PM - 10.00PM | Closed Sundays

 

Pizza Shack 

Open Daily - 12.00PM - 10.00PM  

 

Room Service

Open Daily - 7.00AM - 10.00PM 

 

BOHEMIA Pool Bar - Closed

FIRE Restaurant servicing North Pool, South Pool & Beach 
Open Daily - 11.00AM - 7.00PM

 

BOHEMIA Restaurant 

FIRE Restaurant servicing North Pool, South Pool & Beach
Open Daily - 11.00AM - 7.00PM 

 

CALYPSO Café

Open - 7.00AM - 10.00PM

 

CALYPSO Restaurant

Open Daily Only for Breakfast - 7.00AM - 11.00AM

 

FIRE Steak & Seafood Restaurant
Open Only for Dinner - 6.00PM - 10.00PM | Only on Wednesdays, Thursdays and Fridays. 
 
*Please be advised days and hours for the outlets are subject to change*  | Check updated schedule at the Welcome Desk at check in. 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental Breakfast for Ambassador Elite, Titanium and Platinum Elite Bonvoy members at La Cucina Restaurant
  • Welcome Gift: Available for Ambassador Elite, Titanium and Platinum Elite Bonvoy members..
  • Late Check-Out: Priority Late Check Out based on availability at 2.00PM for Gold Elite Members and 4.00PM for Ambassador Elite, Titanium and Platinum Elite Members.
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy Elite members.
  • Mobile Guest Requests: Available to all Marriott Bonvoy Elite members.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Open Thursday - Sunday
6.00PM - 2.00AM

 

Face covering for entry and while playing required and social distancing required at Casino premises.

 

SKY Lounge: Social distancing and face covering required for entry including when being escorted to the table or visiting rest rooms; once seated in lounge / bars, no facial coverings are required.


*Please be advised days and hours of operation are subject to change*


Check updated schedule at the Welcome Desk at check in. 
 

In order to enter St. Kitts & Nevis, it is mandatory to provide certified negative PCR test 72 hours prior to departure. All incoming passengers to St. Kitts & Nevis are required to complete the Travel Authorization Form, which can be found at www.knatravelform.kn, prior to their arrival. International travelers must have their negative RT-PCR test and booked accommodation to complete the Travel Authorization Form required for entry. Once the form is completed and submitted, with a valid email address, it will be reviewed, and the visitor will receive an approval letter to enter St Kitts & Nevis. 

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, St. Kitts Marriott Resort & The Royal Beach Casino provides onsite PCR and Antigen rapid testing completed by a local laboratory. Note the charges for these testing are the responsibility of the testee. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.