Carrera 3 No 142-60, Santa Marta, Colombia 470006

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Santa Marta Marriott Resort Playa Dormida.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guest to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app. And QR Codes that you will find in your room.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests also must ware personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities
  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open from 6am to 9pm, we have established a maximum capacity of people and we have a number of furniture in accordance with the regulations in order to respect social distancing guidelines. reservation required and facemasks are required at all times.
Spa: Open, from 8am to 8pm, reservation required.
Beach: Open from 7:00AM to 6:00PM. There are limited chairs available as we encourage our guests to respect social distancing guidelines and for fulfill the local regulations.
Kids Club / Playground: Closed until further notice
Our Restaurants are open every day in different schedules:

1525 Restaurant
For Breakfast: On Weekdays from 6:30AM to 10:30PM and on weekends from 7:00AM to 11:00AM - Only available Á la carte service.
For Dinner: Every day from 6:30PM to 11:00PM.

Cayeye Restaurant
Open for lunch and dinner every day from 11:00AM to 7:00PM.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: As option in the arrival gift for Platinum, Titanium and Ambassador members only.
  • Lounge Access: Our hotel is a resort and not have a lounge.
  • Welcome Gift: Applies for Platinum, Titanium and Ambassador members only.
  • Late Check-Out: Only for Elite members and subject to availability.
  • Mobile Check-In/Check-Out: Available for all our elite members
  • Mobile Key: Available for all our elite members
  • Mobile Dining: Not available in our property
  • Mobile Guest Requests: Available for all our elite members
We have a souvenir shop where you can also find snacks, drinks and personal hygiene items. Open 24 hours or call to our At your service department to request assistance.