12221 Harbor Boulevard, Garden Grove, California USA 92840

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Garden Grove - Anaheim South Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Floor decals/stickers are in place for queuing areas to denote safe distances for waiting.

Social distancing signage has been placed throughout the hotel encouraging social distancing.

Lobby and pre-function furniture throughout the hotel has been re-arranged to encourage social distancing.

Partitions installed at the front desk to act as a barrier.

Food and Beverage occupancy limits and seating capacities reductions are in place.
Enhanced Public Space Cleaning:
Our hotel has increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, public space, and front desk.

Hand Sanitizer:
Hand sanitizer is available throughout the hotel.

Personal Protective Equipment (PPE):
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All guests are required to wear face coverings within all public spaces of the hotel.

Electrostatic Spraying:
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Housekeeping Service:

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center:
Our fitness is currently closed accordingly to a county mandate.

Pool and Spa:
Our pool and Spa is currently open by reservation only.
Modified operational practices and hours for in-room dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Modified hours and dates of availability.
  • Lounge Access: No lounge access at this time due to a county mandate.
  • Welcome Gift: Please see the front desk for welcoming gift options.
  • Late Check-Out: Lake check out upon availability.
  • Mobile Check-In/Check-Out: Available for mobile check-in. As a city mandate, all guests checking in and occupying a room must show proof of a valid ID.
  • Mobile Key: Unavailable at this location.
  • Mobile Dining: Unavailable at this time.
  • Mobile Guest Requests: Available