1775 South Clementine Street, Anaheim, California USA 92802

Stay Well

Welcome to JW Marriott, Anaheim Resort.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

In-room coffee makers will be available upon request
Disinfectant wipes are available in the room for every arriving guest as well upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Pool: Open, social distancing required. Note: Cabana and Day Beds must be booked upon check-in for a fee.


Fitness Center: Not Available at this time.


Lounges: Not Available at this time.

  • Seating capacity reductions in our restaurants in compliance with local and state mandates.
  • Appropriate PPE for food handling; complying with all Marriott International and industry food safety protocols including face masks for service staff.
  • Elimination of self-service buffets and food station.
  • Alternate menu options.
  • All refills to be provided with fresh glassware.
  • Removal of all preset items (glassware, china, condiments).
  • Reservations strongly encouraged.
  • All seating limited to parties of six or less.
  • All surfaces are disinfected between each guest use.


JW Market Place (Starbucks): 7:00AM - 11:00AM


Citriculture Bar: 11:00AM - 9:00PM.


Parkestry Rooftop Bar: Opening soon


Tocca Ferro Italian Chophouse: CLOSED


In-Room Dining: CLOSED

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: In lieu of Executive Lounge Access all Platinum Elite, Titanium Elite and Ambassador Elite will receive 750 points per day
  • Welcome Gift: Gold Elite will receive 500 points per stay: Platinum, Titanium and Ambassador Elite will receive 1,000 point per stay
  • Late Check-Out: Guest will receive benefit according to Elite levels
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not Applicable
  • Mobile Guest Requests: Available

We are committed to making the meeting and event services at our property available to you while complying with local regulations, including guidance on reducing capacity and reinforcing social distancing. All associates will wear face coverings for appropriate PPE at all times and attendees are required to wear face coverings in all public contact areas when not eating or drinking. Signage will be placed throughout the meeting space to show social distancing guidelines and reinforce PPE guidelines. Meeting room sets will follow current social distancing protocols and high touch communal stations will not be available.


Group will be responsible for wellness and temperature check of meeting attendees.