The Ritz-Carlton, Laguna Niguel

Stay well.

Welcome to Laguna Niguel.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates

The well-being of our guests and Ladies and Gentlemen is of utmost importance. We remain committed to providing a clean and comfortable environment for all who visit our resort. We are taking steps to keep everyone healthy. Each operating department has its own customized set of procedures, even more detailed than the summary presented here. We will continue to refine and update our plans based on our State and CDC Guidelines. Please join us in our efforts to enhance the safety of our public areas by complying with local regulations including wearing a face covering and keeping a social distance of 6 feet from others.

The resort has implemented several procedures to protect the well-being of each guest and our Ladies and Gentlemen. These measures include:

 

  • Arrival queues throughout resort clearly marked for appropriate social distancing.
  • Valet using sanitizing wipes to clean vehicles after each use. 
  • Disposable face masks and sanitation wipes offered upon check-in at the Front Desk.
  • Mobile check-in, key, and service requests available through the Marriott Bonvoy™ mobile app for a contactless experience.
  • Seating in restaurants, lounges, pools and beach are spaced apart in accordance with state laws.
  • Guest elevator occupancy is limited to family members or two non-family individuals.
  • Stairwell access is available for all four floors.
  • Signage posted to remind guests of social distancing guidelines and hygiene practices to prevent the spread of disease.

We have made several enhancements to our cleaning practices throughout our resort and in guest rooms. These include:

Enhanced public space cleaning: We have increased the frequency of cleaning and disinfection in high traffic areas including restrooms, elevators, and door handles as well as touchless hand sanitizing stations throughout the hotel.

Our Ladies and Gentlemen are equipped with personal protective equipment including face coverings required at all times, a temperature screening upon arrival for each shift, and continuous training on COVID-19 protocols.

Guest Rooms:

 

  • Housekeeping services will be performed when guests are not present in the room.
  • Deep cleaning of high-touch items such as handles, knobs, drawer pulls, hairdryer and remote controls.
  • Removal of decorative pillows and throws.
  • All glassware has been replaced with single-use cups.
  • Disinfectant wipes will be added to each room for personal use.
  • Contactless delivery from In Room Dining.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to providing resort amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open 24 hours, daily. Outdoor Yoga and Pilates is offered daily at 9 a.m. and 10 a.m. on The Bluff.
  • Spa: The Spa and Nail Salon are open daily from 9 a.m. to 5 p.m. with limited availability and services.
  • Ritz Kids: Activities at The Eco-Adventure Center are temporarily paused.
  • Beach Shuttle: The Beach Shuttle is available daily from 9 a.m. to sunset with pick up available near The Bluff for transportation to and from Salt Creek Beach.
  • Club Level: The Club Level Lounge is temporarily closed.

Savor and indulge in local flavors matched with stunning panoramic views at our oceanfront property with our collection of elevated dining options. Please see below for our current offerings and hours of operation.


Monday - Thursday


Breakfast Offerings:

  • The Market Place, 7am- 11:30am
  • In Room Dining, 7am- 11:30 am
  • RAYA , 8am- 11:30am


All Day Dining Offerings:

  • The Market Place, 11:30am- 10 pm
  • In Room Dining, 11:30am- 10pm
  • 180blu, 11:30am- 10pm
  • RAYA, 11:30am- 10pm


Friday - Sunday


Breakfast Offerings:

  • The Market Place, 7am- 11:30am
  • In Room Dining, 7am- 11:30 am
  • RAYA, 8am- 11:30am


All Day Dining Offerings:

  • The Market Place, 11:30am- 10pm
  • In Room Dining, 11:30am- 10pm
  • Dana Pool Café, 11:30am- 5pm
  • 180blu, 11:30am- 10pm
  • RAYA, 11:30 am. - 10 p.m.
  • Terrace Salon Patio, 11:30am- 10pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: No
  • Lounge Access: No
  • Welcome Gift: Platinum Elite, Titanium Elite, and Ambassador Elite
  • Late Check-Out: Subject to availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: No
  • Mobile Guest Requests: Yes