1030 West Katella Avenue, Anaheim, California USA 92802

Stay Well and Together We Can Rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout the entire hotel with directional arrows guiding the guests in the appropriate direction: signs posted of face coverings being mandatory inside the hotel; directing guests towards hand sanitizers; instructional signs posted inside the restrooms on washing of the hands, floor markers stating 6ft social distancing while standing in line at the front desk or at the restaurant podium.
  • Plastic window barriers/plexi-glass will be installed at guest points of contact which includes check in windows and in between Restaurant tables.
  • Pre-arrival communication will be sent to all Marriott Bonvoy guests offering contactless check in. This option will also be made readily available for all other non-Bonvoy members.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the via Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including: restrooms, elevators, and escalators as well as provided more hand sanitizing stations at high customer touch points.
  • Personal Protective Equipment (PPE): Hotel associates will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by local authorities. Guests are required to wear personal face coverings at all times everywhere throughout the hotel, except for when they are in the privacy of their own guest room.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Consistently and frequently disinfecting all high-touch items like elevator buttons and escalator handrails.
  • Room Amenities include disinfectant wipes made available in the room for every arriving guest as well as upon request. On stayovers, our Front Desk team will kindly ask the guest if they require service to contact them directly, otherwise Housekeeping service will not be provided at this time.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Swimming Pool: Open, social distancing and face coverings required while walking around.
  • Fitness Center: Open, face coverings required at all times, plexi-glass shield where applicable.
  • Restaurant & Bar: Open for outside seating and take out, social distancing and face coverings required when not seated/eating.
  • Lounges: Open, face coverings required for entry, plexi-glass shield where applicable.
  • All meals will be served as normal, under strict sanitation guidelines for all dining utensils, and plates will be covered for service to all guests. All guests will have the option to have their meal served in boxes, to-go containers or bento boxes.
  • All menus will be available electronically via phone technology (QR Code). When a paper menu is requested, this will be discarded after use.
  • Occupancy will be reduced to ensure all tables/seating will maintain at least 6 feet of separation from diners at all times.
  • All dining areas will be fully sanitized every 2 hours or after each full occupancy, whichever comes first.
  • All checks will be presented with check tray, an individually wrapped pen & hand sanitizing wipe.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Yes, based on Marriott Bonvoy status.
  • Late Check-Out: Yes, based on availability.
  • Mobile Check-In/Check-Out: Guest room Mobile Check-In & Check-Out through Marriott Bonvoy app, allows loyalty members to use their smartphone as a room key to access guestrooms and common areas.
  • Mobile Key: Guest room Mobile Key through Marriott Bonvoy app, allows loyalty members to use their smartphone as a room key to access guestrooms and common areas.
  • Mobile Guest Requests: Guest room requests can be made via Marriott Bonvoy app.