823-827 Washington Avenue, St. Louis, Missouri USA 63101

Rest Assured

At Courtyard St. Louis Downtown/Convention Center, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard St. Louis Downtown/Convention Center.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our lobby in compliance with local and state mandates, and partitions installed at front desk.
  • Mobile check-in and key and service requests via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking. Housekeeping stay-over service is not offered at this time, however if you stay more than four days it will be provided upon request.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • All staff prior to shift are required to log temperature pass and related questions.

 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping service automatically every day. If you wish to receive housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Restaurant: Closed
  • Housekeeping: Stay-over service is not offered unless staying longer than four days, then offered upon request.
  • Self Parking: Open
  • Valet Parking: Closed
  • Fitness Center: Closed
The Market is open 24 hours for grab and go items. In compliance with local regulations we have reduced capacity in the lobby and are reinforcing social distancing.

Courtyard St. Louis Downtown/Convention Center is just steps away from countless restaurants and locales offering delivery, take-out, dine-in and outside seating.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.