Ware, Hertfordshire, England United Kingdom SG12 0SD

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Hanbury Manor Marriott Hotel & Country Club.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

In-order to foster social distancing and enhance contactless experiences we have implemented the following measures:

 

  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities in our restaurants and bars in compliance with government policy.
  • Partitions installed at front desks and food and beverage service areas.
  • Mobile check-in
  • Credit Card or Debit Card Payment only.
  • There is no valet service currently available for parking.
  • Sanitizing stations throughout hotel.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including bathrooms and elevators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will continue to wear face coverings.
  • Disinfectant Wipes: We have placed disinfectant wipes in every room as well as having them available upon request.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: All room amenities and linen will be taken out of every room on departure and replaced.

HEALTH CLUB OPENING TIMES AND TIME SLOT PROTOCOL

 

  • Our spa, swimming pool and gym is open between 6.00am - 10.00pm daily.
  • We strongly advise booking your swimming slot in advance, especially on Saturdays from 2pm - 7pm and Sundays from 9am - 12pm. Due to high demand and reduced capacity advance bookings for these times is highly recommended. Unscheduled walk-ins to use the pool remain subject to availability at this time. We aim to provide a balance between guests with children and those looking to have a leisurely swim in a child-free environment. With this in mind, we are currently operating Adult Only entry sessions from 11.00am to 2.00pm and after 7.00pm every day, including Bank Holidays. To swim or gain entry during the Adult Only sessions you must be a minimum age of 16 years old.
  • Small security lockers for small personal items such as keys and wallets are available in the spa reception and in the cardio gym
  • Our spa treatments are very popular, especially at the weekend, so we strongly recommend that you book ahead so that you can choose the treatment and time which is right for you. Get in touch with us by contacting 01920 8850101

F&B OPENING TIMES AND BOOKING PROTOCOLS

 

We know how important meals are to a great hotel experience. Our restaurant Cast Iron is open at the following times:

 

Breakfast - 07:00 - 11:00
Lunch - 12:00 - 14:30
Afternoon Tea - 14:00 - 16:30
Dinner - 17:00 - 21:30

 

Room Service is offered daily between 12pm - 10pm, but we are currently only able to offer a limited menu and are operating a 'call and collect' service only. 

 

  • We remain committed to minimizing the spread of Covid-19, so we are limiting the number of people in our restaurants. We strongly recommend that you book ahead so that you can choose the restaurant and the time which is right for you. Get in touch with us by contacting 01920 487722
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available
  • Lounge Access: No executive lounge on property.
  • Welcome Gift: Not currently available.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Not available at this property.
  • Mobile Dining: Not available at this property.
  • Mobile Guest Requests: Not available at this property.