Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, East Java Indonesia 60216

Rest Assured

At Four Points by Sheraton Surabaya, Pakuwon Indah, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Surabaya, Pakuwon Indah.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, seating capacities reductions in Djaman Doeloe Resto & Bar in compliance with government mandates, and partitions installed at front desks and food and beverage service lines.

Kindly be informed that every guest room is thoroughly cleaned and disinfected, every room keys also cleaned and disinfected prior to your arrival. In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face masks, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. It is mandatory to all of our guests to wear their face mask.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Personal Guest Sanitizing Kit are available for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services on the daily basis and while you are away from the room. If you'd like to have additional cleanliness request, simply let our team know.
  • Fitness Center: Open from 6.00 a.m. to 7.00 p.m. Required to wear face mask at all times.
  • Swimming Pool: Open, from 6 a.m. until 7 p.m. Please note that furniture and sunbeds has been arranged to maintain social distancing protocols.
Our restaurant team Djaman Doeloe Resto & Bar abides by state and local guidelines, including the use of face masks and gloves. Seating capacity also reduced to maintain social distancing. Restaurant is open from 06.00 until 9.00 p.m. Buffet breakfast is served from 06.00 a.m. until 10.30 a.m. and equipped with partitions and service lines to maintain physical distancing. Hand sanitizer stations also available in every corner of the restaurant. In Room Dining service available from 06.00 a.m. until 9.00 p.m. following local authorities protocols wearing face mask, hand glove.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in Djaman Doeloe Resto & Bar
  • Welcome Gift: Available as per standard
  • Late Check-Out: Available as per standard
  • Mobile Check-In/Check-Out: Available, ID to be presented upon arrival
  • Mobile Guest Requests: Available in Marriott Bonvoy App

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.


For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.
 

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

 

Health Certificate Validity


Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

 

  • Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
  • Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.