Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, East Java Indonesia 60216

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Kindly be informed that every guest room is thoroughly cleaned and disinfected, every room keys also cleaned and disinfected prior to your arrival. In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face masks, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. It is mandatory to all of our guests to wear their face mask.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols in rooms, meeting venues, restaurants and public areas.

Room Amenities: Personal Guest Sanitizing Kit are available for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services on the daily basis and while you are away from the room. If you'd like to have additional cleanliness request, simply let our team know.
  • Fitness Center: Open from 6.00 a.m. to 7.00 p.m. access with guest key card. Required to wear face mask at all times.
  • Pool: Open, from 6 a.m. until 7 p.m. Please note that furniture and sunbeds has been arranged to maintain social distancing protocols.
  • Room Service: Available at 24 hours/day.
  • Business Center: Open 24 hours.
  • Magnolia: Open from 06.00 a.m. until 10.00 p.m.
  • Sky Lounge: Open from 11.00 a.m. until 11.30 p.m.
  • Room Service: Available 24 hours/day with limited menu offering from 11.00 p.m. until 6.00 a.m.

Our restaurants team abides by state and local guidelines, including the use of face masks and gloves. Seating capacity also reduced to maintain social distancing. Buffet breakfast is served from 06.00 a.m. until 11.00 a.m. and equipped with partitions, service lines to maintain physical distancing and hand gloves to avoid direct contact in food cutleries. Hand sanitizer stations also available in every corner of the restaurants. In Room Dining service available following local authorities protocols wearing face mask, and hand glove.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed. 
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.