11 Hickson Road, Sydney, New South Wales Australia 2000

Explore the world, with confidence.

At Pier One Sydney Harbour, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
  • Contactless check-in available for Marriott Bonvoy members.
  • Keyless (mobile) room access available for Marriott Bonvoy members.
  • Face masks are provided complimentary for all hotel guests.
  • Freshly printed menus and QR code menus provided.
  • Contactless meal delivery available for in-room dining.
  • Cashless payments are encouraged.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. 
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • We have a ‘Santiser Sommelier‘ available for guests to select their choice of hand sanitiser from local, Australian distilleries. There are readily available throughout public areas. In addition, our staff sanitise hands after every guest interaction.
  • Dishwashers are set to over 85°C to sanitise cutlery and crockery.
  • Elevated santisation of common areas - high contact areas are cleaned at least every 2 hours using EcoLab products.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness: please ask for our Flow Athletic 'Gym in a Box' delivered to your room and make use of Flow TV App for fitness classes, yoga, breathwork and more all available on your personal device.
  • Bar One: Open daily. 
  • Pier Dining: available 7 days a week for premium casual dining
  • The Gantry Restaurant: temporarily closed for renovation
  • Function Rooms: Bookings required.
In-Room Dining:
  • Fri-Sun 8:00am-10:30 pm
  • Daily 11:00 am-10:00 pm

Breakfast:
  • Daily 7.30-10:30 am

Bar One:
  • Mon-Wed 11:00am-10:00 pm
  • Thurs-Sun 11:00am-11:00 pm

The Gantry Restaurant:
  • Temporarily closed for Heritage Restorations and renovation - will re-open in spring!

 

  • Face masks are provided complimentary for all hotel guests should they wish to wear them
  • We have a ‘Santiser Sommelier‘ available for guests to select their choice of hand sanitiser from local, Australian distilleries
  • QR code menus available
  • Sanitisation stations are available readily throughout public areas
  • Our staff sanitise hands after every interaction
  • Dishwashers are set to over 85°C to sanitise cutlery and crockery
  • Elevated santisation of common areas - high contact areas are cleaned at least every 2 hours using EcoLab products
  • Cashless payments are encouraged
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Yes. A la carte or 750 bonus points.
  • Welcome Gift: Yes. Complimentary drink & snack or 1,000 bonus points.
  • Late Check-Out: Yes. 12:00 pm Complimentary. 2:00 pm for Gold. 4:00 pm for Platinum or higher. (All subject to availability).
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Guest Requests: Yes via Mobile Chat function.

Your wellness is our top priority. Our hotel has a COVID Safe Plan endorsed by the NSW Government. Please read on to see all the ways we are operating to keep our guests and our associates safe and healthy:

Meetings & Events:

 

  • COVID Safe plan
  • Sanitisation stations 
  • Face masks available on request
  • Outdoor break space and outdoor catering options in the fresh open air on the Pier
  • Opening windows /door for fresh air on request
  • Desks sanitised after every guest

Meet Our Sanitiser Sommelier:

Our Sanitiser Sommelier has carefully curated a list of sanitisers featuring Australian aromatics, spices and botanicals available at your request.

The health and well-being of our guests, associates and the community is our top priority. We wanted to bring a little bit of our personality to the wellness experience by supporting local producers. We have joined our creations from The Gantry with sanitisers made in a range of scents and native botanicals that reflect the surroundings we are lucky to call home.

Options may include:

 

  • Animus Distillery - A small-batch sanitiser with the feel good factor; with 50% of their profits going to local charities! Many of their botanicals are grown locally on their Kyneton property.
  • Passionate about Australian botanicals? Our Sydney neighbours Archie Rose have created a 3 batch series infusing:
  • Grapefruit, cassia, cardamom and thyme.
  • Grapefruit, local honey and raspberry.
  • Native finger lime, cassia and raspberry
  • Sydney rum distillers, Brix Distillers have brought their rum fusion to the sanitiser trade with infused, locally sourced, native spices.
  • Cape Byron Distillery, home of Brookie's Gin, mixes all natural ingredients and botanicals grown from their property rainforest in the Byron Bay hinterland straight into your hands.
  • From Sydney's Northern beaches, Manly Spirits Company adds a selection of sanitisers with aloe vera, juniper berries and Australian native Lemon Myrtle.
  • Mr Black x Distillery Botanica bring their love of coffee fusion to the sanitiser space with every bottle made by hand at their North Sydney coffee roastery and distillery.
  • Melbourne's Ned Whisky stepped in when the community needed sanitiser. That's the spirit, Ned.
  • Onyx Coffee Spirits have brought the caffeinated twist from the shores of the NSW Central Coast.
  • If you've missed the scents of your local bar, Young Henry's will bring you back with aromatics of malt and hops.

Guests will be welcomed by our Sanitiser Sommelier featuring a curated selection of Australian aromatics, spices and botanical sanitisers.