161 Elizabeth Street, Sydney, New South Wales Australia 2000

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Sydney Hyde Park.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Throughout our hotel we aim to make your experience as contactless as possible and encourage payment by credit card at all our food and beverage venues and spa.

To maintain physical distancing signage is present directing guests where to stand when queuing and advising of the capacity limits for hotel elevators, the fitness centre and spa facilities.

When it comes to dining, our venues are practising an elevated level of sanitisation with time taken between each seating to clean and sanitise. Single use and electronic menus are also utilised and seating plans follow physical distancing requirements. You can also enjoy a contactless experience when ordering food to your accommodation room.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Area Cleaning: We have increased the frequency of cleaning and sanitisation, in high touch areas including restrooms, elevators, door handles, tabletops and hand sanitisation stations are provided throughout the hotel.
  • Personal Protective Equipment (PPE): Staff members are wearing face masks and other protective coverings based on the activities they are performing and advise from local authorities. Guests are welcome to wear personal face coverings and these are available at the hotel reception on request.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with industry approved cleaning products, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

 

  • Fitness Center: Closed
  • Spa: Closed
  • Lounges: Closed
  • Restaurants and Bars: Closed
Our food and beverage outlets are currently closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.