100 East Onondaga Street, Syracuse, New York USA 13202

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Syracuse Downtown.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

We've reimagined the arrival experience to ensure you can come and go with peace of mind. From the moment you check in at Marriott Syracuse Downtown, you'll find a fun and relaxing atmosphere that takes cleanliness into account without compromising on experience.


We have placed signage throughout our hotel to remind guests to maintain social distancing. Additionally, we have modified the placement of furniture to support our Social Distancing protocol and we ask all guests to leave a minimum of 6 feet of distance between one another for their protection and the protection of others. Hand Sanitizer stations are available throughout the property.

Check in / Check Out

Front desk has temporary physical barriers installed for added protection. For those looking for a contactless experience, our Mobile App can be used for Mobile check-in.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and door handles as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE based on the activities they are performing and based on direction by the local authorities. *Guests are required to wear personal face coverings in public spaces.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.



Room Amenities

 

  • Daily in-room housekeeping service will not be provided during your stay for the safety of our employees as well as our guests. For longer stays, housekeeping will be provided every 7 days upon request. Rigorous cleaning and sanitizing protocols will be used to clean guest rooms 24-48 hours post departure.
  • Decluttering of guestroom and removal of reusable items from guest rooms including, but not limited to coffee service, minibar offerings, iron, ironing board, collateral, pen, paper, and directories. Additional linens, towels and toiletries are available by contact free delivery by contacting the Front Desk.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Closed until further notice
  • Executive Lounge: Closed until further notice
  • On-site Restaurant: Eleven Waters is closed, but Shaughnessy's Pub is open to guests.

Eleven Waters: Closed until further noticed
 

Shaughnessy's Pub:

 

  • Breakfast: 6:30am-11am
  • Lunch: 11am-2pm
  • Dinner: 5pm-10pm

 

Seating has been reconfigured to allow for social distancing.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.