Jalan Utara C, Petaling Jaya, Malaysia 46200

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Petaling Jaya Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Staff members are wearing respective protective gear (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Minibars item are currently not available, but guests can request contactless beverage/snack delivery. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the facilities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Based on the latest instructions received by the Malaysian authorities, only guests with "Low Risk" and "Casual Contact No Symptom" status on the MySejahtera app are allowed to enter the Hotel.

Following the Malaysian government's latest announcement of a National Recovery Plan (NRP) Phase One, here are the revised updates:

 

  • Swimming Pool: Closed until further notice.
  • Fitness Centre: Closed until further notice.
  • Club Lounge: Closed until further notice.
  • Kids Club / Playground: Closed until further notice.
  • Shuttle: Service unavailable until further notice.

Under the National Recovery Plan (NRP) Phase One, the following changes have been made to our Food & Beverage opening hours.

 

Sheraton Club Lounge

Closed until further notice. Evening cocktail for Elite Members is currently not available during Full Movement Control Order period.

 

Room Service
Daily

8:00am to 8:00pm (last order at 7:30pm)

 

Feast, All Day Dining (Level 3)

Closed for dine-in. Takeaway & delivery available: https://feastbysheratonpj.oddle.me/en_MY

 

Link Café (Level 3)

Closed in accordance with the Full Movement Control Order.

 

Chime, Cigar Lounge (Level 3A)

Closed in accordance with the Full Movement Control Order.

 

Yue, Chinese Restaurant (Level 3A)

Closed in accordance with the Full Movement Control Order.

 

Miyabi, Japanese Restaurant (Level 3A)

Closed in accordance with the Full Movement Control Order.

 

Sala Bar (Level 33)

Closed in accordance with the Full Movement Control Order.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: In line with Movement Control Order restrictions on dine-in, breakfast will be served in the guest room.
  • Lounge Access: Closed until further notice. Evening cocktail for Elite Members is currently not available during Full Movement Control Order period.
  • Welcome Gift: 1000 points for Platinum, Titanium & Ambassador Elite members 
  • Late Check-Out: Subject to availability. Silver Elite Members: 1:00PM | Gold Elite Members: 2:00PM | Platinum, Titanium and Ambassador Elite Members: 4:00PM
  • Mobile Check-In/Check-Out: Available to all membership tiers via the Marriott Bonvoy App
  • Mobile Key: Currently unavailable
  • Mobile Dining: Currently unavailable
  • Mobile Guest Requests: Available to all membership tiers via the Marriott Bonvoy App
With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad