Ashford Road, Maidstone, England United Kingdom ME14 4NQ

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Tudor Park Marriott Hotel & Country Club.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant and bar in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.


Mobile check-in, key, and service requests, delivered right to your door via the Marriott Bonvoy™ mobile app.


Hotel cleans and sanitizes public areas and publicly accessible facilities every two hours or more if necessary.


No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.


Personal Protective Equipment (PPE): Staff members will wear PPE (face coverings, gloves, etc) based on the activities they are performing and based on direction by the local authorities. As per government advice, all guests are required to wear face coverings whilst in all indoor public areas of the hotel, excluding in bars, restaurants and leisure facilities.


Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. All in-room magazines and menus including room service and restaurants have been removed and replaced with QR codes.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Pool: Open 7.00am to 9.00pm. Reservation required
Fitness Centre: Open 7.00am - 9.00pm. Reservation required
Spa: Open. Reservation required

Steam room and Sauna: CLOSED
Golf: Open. Social distancing required. Please read our updated terms of play.

ZEST Restaurant and Bar: 

 

  • Offering table service only
  • Reservations required
  • Open everyday for breakfast, lunch and dinner from 7.00 AM to 10.00 PM (last orders at 8.45 PM)
  • Currently able to offer only a limited menu

 

Room Service:

 

  • Available 24 hours 7 days a week and collection service available on request
  • Currently able to offer only a limited Room Service menu

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app. (Not available at this hotel.)
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in restaurant.
  • Lounge Access: Not available.
  • Welcome Gift: Point option and hotel credit available for Elite membership.
  • Late Check-Out: Available for Elite membership.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Check in via the App and drop by the Front desk to simply sign the registration card to collect your key and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.