115 Hayarkon Street, Tel Aviv, Israel 63573

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Tel Aviv.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and spa areas in accordance with the Israeli Government legislation.
  • Hand sanitiser stations are available in high-traffic areas and all lift landings.
  • Partitions have been installed at on all Front Desk counters.
  • Self-Parking is necessary. On-site parking is available on a first come first serve basis for a charge.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request.
  • Wearing a mask in all public areas is a legal requirement.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping Services: Have been revised to limit staff interactions and rooms will be serviced after the 3rd night of stay as standard. Daily service is available upon request.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) at all times as legally required by local health authorities. Guests are also legally required to wear personal face coverings at all times when in public areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:
  • Minibars: Sanitised and sealed and will be available only upon request.
  • Literature including Magazines, Books has been removed from rooms.
  • Coffee machines: Sanitised for your safety. Contactless coffee delivery available upon request.
  • A pack containing disinfectant wipes, gloves and face masks is provided in rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Each outlet, as required by law, indicates the maximum number of guests allowed in the area at any one time. The modifications we have made include:

 

  • Fitness Center: Currently Closed due to Government imposed lockdown which is anticipated to last at least until 10 October 2020.
  • Swimming Pool: Currently Closed due to Government imposed lockdown which is anticipated to last at least until 10 October 2020.
  • Horizon Spa: This facility is operated by a 3rd Party Operator. Currently Closed due to Government imposed lockdown which is anticipated to last at least until 10 October 2020.

We have revised service across our Restaurants and Bars based on the local regulations as issued by the Department of Health. Digital menus are available in all areas (single-use physical menus also available). We provide contactless payment options or credit/debit card payments.

Food delivery will be available to our guestrooms via Room Service. All our food is served in recyclable disposable containers made from sugar cane. Pick-up service is available from front desk.

Kum Kum Restaurant: Currently Closed due to Government imposed lockdown which is anticipated to last at least until 10 October 2020.


Deck 115 Restaurant & Pool Bar: Currently Closed due to Government imposed lockdown which is anticipated to last at least until 10 October 2020.


Lobby Bar & Restaurant: Closed and will return once local legislation permits it.

Club Lounge: Closed and will return once local legislation permits it.

Olive Leaf Restaurant: Returns in 2021.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available only via Room Service 
  • Lounge Access: The Club Lounge is currently not available. Titanium/Ambassador will be offered a selection of snacks/beverage choices in their room and enhanced discounts when ordering room service or dining in any of the open restaurants.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available through Guest Services.
  • Mobile Guest Requests: Available via Mobile Chat.