Jalan Raya Haji KM 01 Kawasan Pariwisata, Teluk Sebong Lagoi, Bintan Island, Indonesia 29152

Explore the world, with confidence.

At Natra Bintan, A Tribute Portfolio Resort, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, guestroom door handle, guest buggy, shuttle bus as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face mask, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face mask/ coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Spa: Open, reservation required.
Crystal Lagoon: Open.
Shuttle: Operating on Normal Schedule.

The Patio Restaurant, All The Dining is open from 6.30 AM - 11.00 PM with signage to remind guest to maintain social distancing, occupancy limits and seating capacities reduction in compliance with local and state mandates, and food preparation by following standard by using hand gloves and face mask as well as maintain social distancing.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed. 
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: The Patio Restaurant is serve breakfast with a la carte as per breakfast time from 6.30 AM to 10.30 AM
  • Late Check-Out: 2 p.m. late checkout benefit and based on availability is apply for Marriott Bonvoy Gold Elite, Marriott Bonvoy Platinum Elite, Marriott Bonvoy Titanium Elite and Marriott Bonvoy Ambassador Elite
  • Mobile Check-In/Check-Out: Marriott Bonvoy members can use the Marriott Bonvoy App (also available on the App Store and Google Play) to take full advantage of our "Contact Lite" service options, including: Mobile Check-In and Mobile Check Out
  • Mobile Key: Marriott Bonvoy members can use the Marriott Bonvoy App (also available on the App Store and Google Play) to take full advantage of our "Contact Lite" service options, including: Mobile Key

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.


For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.
 

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

 

Health Certificate Validity


Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

 

  • Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
  • Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.