444 North Summit Street, Toledo, Ohio USA 43604

Explore the world with confidence

At Renaissance Toledo Downtown Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage and floor clings have been placed throughout the hotel, restaurant and bar to remind guests to maintain social distancing.
  • Occupancy limits and seating capacity reductions have been put into place in the bar and restaurant in compliance with local and state mandates.
  • Limited contact room service is available to all hotel guests.
  • Face masks are mandatory in all public space for both hotel associates and guests.
  • Partitions have been installed at the Front Desk along with hand sanitizer stations.
  • Increased cleaning frequency has been implemented in all high touch/high traffic areas of the hotel.
  • Mobile check-in and key is available via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean and First Hospitality's Cleanliness First Plan, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and the lobby, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Hotel associates and guests are required to wear face coverings in all public areas of the hotel.
  • First Hospitality Hotels have limited (non-emergency) guest room entry. Whenever possible, all departed rooms are to be held for 24 hours before cleaning. Stayover rooms are no longer cleaned unless the guest requests service. Guest rooms will not be cleaned or repaired while a guest is physically present in the room. Guest room items (For example: Terry/Linen) will be delivered with no-contact.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Fitness Center: Open, masks required, social distancing signage in place, some fitness equipment has been moved or taken out of service to accommodate social distancing requirements

Lounges: Currently closed
The Heights: Open (see dining page for hours of operation), social distancing floor clings and reduced occupancy put into place, masks required for entry.
Brim House: Temporarily closed
Room Service: Available with limited contact delivery.
Restaurant and Room Service items will be served in to-go packaging.
Enhanced sanitation practices have been put into place for a-la-cart dining to ensure seats and tabletops are disinfected and sanitized

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not available at this time
  • Lounge Access: Lounge is currently closed
  • Welcome Gift: Bonvoy Points welcome gift being offered
  • Late Check-Out: Late check-out is available
  • Mobile Check-In/Check-Out: Mobile Check-In/Check-Out is available.
  • Mobile Key: Mobile Key is available.
  • Mobile Dining: Mobile Dining is not available
  • Mobile Guest Requests: Mobile Guest Requests is available