2 Dostyk Street, Nur-Sultan, Kazakhstan 010016

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Astana Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, wearing face masks in all public areas, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates, partitions installed at front desk and food and beverage service lines. Service requests can be made via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are mandated to wear personal face coverings in all public areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities

 

  • printed room directory and in-room dining menu are not currently available, but guests can access it via QR-code.
  • sanitizing kits are available in the room for every arriving guest.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Gym: limited services with revised capacity, masks required for entry.


Health club: limited services, masks required for entry.


Restaurants & Bars: limited services with revised capacity, masks required for entry.

In-room dining: 24 hours contactless delivery.


Lobby bar: limited services with revised capacity, masks required for entry.


Vista Restaurant & bar: limited services, masks required for entry.


Aroma Restaurant: limited services with revised capacity, masks required for entry; buffet option is not currently available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Experiences are provided according to program terms
  • Lounge Access: Experiences are provided according to program terms with limited services
  • Welcome Gift: Experiences are provided according to program terms
  • Late Check-Out: Experiences are provided according to program terms
  • Mobile Guest Requests: Experiences are provided according to program terms

MEETING ROOM SET-UP: linen-less table options, customized floor plans with seating capacities reviewed for each individual event, reduced meeting capacities, have masks available for meeting guests, upon request.


SITE INSPECTION: We have pre-recorded site inspection video and virtual site inspection option.


BREAKS: Single-serve, wrapped and pre-packaged food and beverages, breaks coordinated across groups to manage guest traffic.


REQUESTS: Touchless options of communication via Marriott's Meeting Services App.