Stay well.

Name: Astana
Address: 16 Dostyk Street, Astana, 010016, Kazakhstan
Telephone: +7 7172 734 000

Welcome to Astana.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.

Hotel Information

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MARRIOTT INTERNATIONAL'S COMMITMENT TO CLEAN

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

SHARED RESPONSIBILITY

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

SOCIAL DISTANCING MEASURES & CONTACTLESS EXPERIENCE

Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.

Mobile guest services and contactless payment.

ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators as well as provided more hand sanitizing stations.
Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
Room Amenities: Disinfectant wipes and personal hygiene kits are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

PROPERTY AMENITIES & SERVICES

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Fitness Center: Open 24 hours a day for in-house guests, to ensure social distancing by switching off certain equipment and sanitizing exercise equipment after use.

Spa: Open from 07:00 AM - 10:00 PM, reservation required.

Club Lounge open from 07:00 AM - 10:00 PM from Monday till Sunday

Breakfast Pastries 07:00 AM - 12:00 PM
Afternoon Appetizers 12:00 PM - 2:00 PM
Hors d'oeuvres and desserts 5:00 PM - 10:00 PM

Club Lounge experience includes:

Culinary presentations, including breakfast at Mökki restaurant, breakfast pastries, snacks and canapés for lunch and dinner
Fine selections of wines, liqueurs, beers, spirits and non-alcoholic beverages served from 5:00 PM till 10:00 PM
Two garments pressed daily (maximum 5 per stay)
Dedicated Concierge and business centre services, along with 2 hours complimentary meeting room facilities (upon availability)
Tea or Coffee presentation alongside with Wake-up call (upon request)
Enhanced Check-in and Check-out services in the Club Lounge

Time limit and price of Club Lounge meeting room:

For person who has Club Lounge access - 2 hours complimentary per day (outside guests acceptable)
Complimentary non-alcoholic drinks are included for accompanies
Using 3rd hour of meeting room will be charged 20.000 KZT + VAT 12% per person per hour

FOOD & BEVERAGE OFFERINGS

In-room dining menu is available 24 hours a day to all hotel guests.

Mökki restaurant

Open from 07:00 AM - 12:00 AM

Breakfast: weekdays from 07:00 AM - 10.30 AM, weekend from 07:00 AM - 01:00 PM

Өzen Lobby Lounge

Open from 09:00 AM - 12:00 AM

MARRIOTT BONVOY

Marriott Bonvoy Member Benefits. We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
Mobile Key: Forgo the front desk altogether and go straight to your guest room.
Mobile Dining: Order your private, in-room dining through the app.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier.