Avenue de la Ligue Arabe, Tunis, Tunisia CEDEX108

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Tunis Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Our property is implementing social distancing procedures which meet or exceed local guidance, including signage to remind guests to keep social distancing, occupancy limits, physical partitions at the front desk and floor markers to help guests maintain proper social distancing:

 

  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Guests are also encouraged to use our Mobile app check-in features to reduce contact with others at check-in.
  • Service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Room Amenities

  • Mini-dose hand sanitizing are available in the room for every arriving guest as well as upon request.
  • Face masks are available on request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open with reduced capacity.
  • Spa: Open, reservation required.
  • Shuttle: Operating on request, face masks required.
  • Harry's Pub: Open with reduced capacity.
  • La Terrasse: Open with reduced capacity.
  • Lobby Bar: Open with reduced capacity.
  • l'Oliveraie Restaurant: Open with reduced capacity.
  • Indoor and outdoor pools: Open with reduced capacity.
  • L'Oliveraie Restaurant: Open only for breakfast and lunch services with reduced capacity.
  • Azzurro Restaurant: Closed.
  • Walima Restaurant: Closed.
  • Club Lounge: Closed.
  • Harry's Pub: Open with reduced capacity.
  • La Terrasse: Open with reduced capacity.
  • Lobby Bar: Open with reduced capacity.
  • Oasis pool restaurant: Open with reduced capacity.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Served in rooms via Marriott Bonvoy App and at L'Oliveraie Restaurant.
  • Lounge Access: Lounge facilities (breakfast and happy hour) are delivered in a specific lobby corner to the top three level Marriott Bonvoy members.
  • Welcome Gift: Are delivered on request.
  • Late Check-Out: On request to Marriot Bonvoy members and upon availability.
  • Mobile Check-In/Check-Out: Mobile check-in is available.
  • Mobile Guest Requests: Available on Marriott Bonvoy App.