2-1-3 Kyobashi, Tokyo, Japan 104-0031

Rest Assured

At Courtyard Tokyo Station, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Tokyo Station.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Throughout our hotel we aim to make your experience as contactless as possible and encourage payment by credit card at all of our food and beverage venues.

To maintain physical distancing, signage directs guests where to stand when queuing and advises new capacity limits for hotel elevators and our fitness room.

When it comes to dining, our venues are sanitized thoroughly each time before a customer is seated. We also provide 1 person seating which follows physical distancing requirements.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Area Cleaning: We have increased the frequency of cleaning and sanitisation in high touch areas including restrooms, elevators, door handles, and hand sanitisation stations are provided throughout the hotel.
  • Personal Protective Equipment (PPE): Staff members wear face masks and other protective equipment based on their work and they follow advise from local authorities. Guests are welcome to wear personal face covers. PPE is available at the hotel reception on request.
  • Electrostatic Spray: We are utilizing enhanced technology, including electrostatic sprays with industry approved cleaning products, to support our cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services while you are away from the room.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making amenities and services at our property available for you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The changes that we have made include:

 

  • Fitness Room: 24hours (Appointment Only)
  • In-Room Dining: Closed
The hotel restaurants, bar and lounge are currently following the below schedules which are in compliance with the local government.

For your safety, please wear a face mask when entering these areas.

Dining & Bar LAVAROCK: 7.00 am - 10.00 pm
Cafe & Bakery GGCo. 8.00 am - 17.00 pm Closed on weekends
Temperature screening is practiced at all hotel's restaurants.

Operation hours are subject to change depending upon government mandates. Thank you for your understanding and consideration.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Free American Breakfast (Not Buffet) (Above platinum elite member)
  • Welcome Gift: Gold 250 points, Above Platinum 500 points
  • Mobile Check-In/Check-Out: 2 pm for gold elite members based on availability / 4 pm for platinum elite member above.
  • Mobile Key: Let us know via the app your estimated arrival and departure time.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.