Stay well.

Welcome to The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • We have system in place to communicate with and seek guidance from public health centers.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in accordance with guidance from public health centers.
  • Installation of droplet spread prevention screens
  • Acrylic screens have been installed at locations where our staff is in regular contact with our guests, such as front desks and restaurant cashiers.
  • Ensuring a social distancing
  • We secure a minimum 1-meter distance between tables in restaurants.
  • Mobile check-in and service requests via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high touch areas like elevator buttons and escalator handrails. We will make a disinfectant available for free usage to our guests by installing it at such places as hotel entrances, restaurant entrances, and others on all restaurant tables so that guests can use it to disinfect their hands.

Personal Protective Equipment (PPE): We will thoroughly implement body temperature measurement, hand-washing, gargling, and disinfection before start of work, and our staff will wear masks or face shields when carrying out work duties.

We will also be distributing sanitizer to all employees and emphasize hygiene training to make sure that our staff maintain each individual's health while striving to provide warm hospitality to our guests.
Guests are welcome to wear personal face coverings.

Health check for guests: We ask all stay guests to disinfect their hands and measure their body temperature upon arrival at the hotel. Also, we ask all stay guests to fill out a self-check sheet upon checking in to the hotel.

Introduction of "Safety Stickers": A "Safety Sticker" will be affixed to the door of any guest room that has been thoroughly cleaned and disinfected to clearly indicate that no-one has entered after cleaning, enabling guests to enter the room feeling safe.



Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

SPA & FITNESS KIOI: OPEN, masks required in the gym area. Acrylic screens have been installed at sauna area to maintain social distancing.
SPA KIOI by SWISS PERFECTION: OPEN, reservation required.
Club Lounge: OPEN, masks required for entry.

All-Day Dining OASIS GARDEN: OPEN for Breakfast, Lunch, Afternoon Tea and Dinner
WASHOKU SOUTEN: OPEN for Dinner on Wednesday-Sunday *Monday &Tuesday, Teppanyaki, Sushi and Private rooms are reservation required.
SKY GALLERY LOUNGE LEVITA: OPEN
THE BAR ILLUMIID: OPEN
IN ROOM DINING: Available 24 hours
Club Lounge: OPEN (*Breakfast is available at All-Day Dining OASIS GARDEN)


Please check the hotel website for latest business hours.

We rearrange the furniture not to face each other and capacity to allow more distancing.


We will ask all guests to disinfect their hands and check their body temperature when entering our restaurants.


Each time our restaurant guests finish their meal, we will not only clean but disinfect the table they are occupied so that it is ready for the next guests to dine safely and with ease.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Breakfast is available at All-Day Dining OASIS GARDEN.
Lounge Access: Club Lounge: OPEN 10:00A.M. - 10:00P.M. (*Breakfast is available at All-Day Dining OASIS GARDEN)
Welcome Gift: Available, as per standard.
Late Check-Out: Available, as per standard.
Mobile Check-In/Check-Out: Mobile Check-In available. Please let us know via the app when you are planning to arrive.
Mobile Guest Requests: Connect with us via the app and In-room tablet to request items you would like to be delivered to your guest room.