3-4-2 Kotobashi, Sumida-ku, Tokyo, Japan 130-0022

PLAY ON… with confidence

At Moxy Hotels, we don't take ourselves too seriously. But we're seriously into ensuring that our cleaning standards and protocols are absolutely spotless.

As part of Marriott International's family of brands, we have taken a number of steps to raise our already super detailed cleaning protocols and standards. We have also made some adjustments to amenities, services, and facilities available during your stay - all in response to the COVID-19 pandemic.

We're thrilled about having you at the Moxy. Here's what we're doing to take care of you while you're here, so you can...

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our bar & lounge, library and gym in accordance with the Japanese government guidance.
  • Hand sanitizer stations are available at the entrance, the front desk, elevator hall, gym and restrooms in the public areas.
  • Partitions have been installed at front desks and bar.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival at the front desk by the Japanese government act. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Moxy Crew throughout your stay via the Mobile Chat option and upon check-out your invoice will be delivered via email on request.
  • Self-service Kiosk is available for contactless check-in/out.
  • Face coverings are required to be worn in hotel public areas.
In line with Marriott's Commitment to Clean, we have enhanced our cleaning practices throughout our property including guest rooms, gym, F&B outlet and meeting rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, bar & lounge and library as well as provided more hand sanitizing stations.

Housekeeping services: Every guest room is thoroughly cleaned and disinfected prior to your arrival.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
Gym : Open, reduced capacity, advance booking required. Time limit is in place to enable enhanced cleaning protocols. Face masks and social distancing encouraged. Frequent deep cleaning of all gym equipment between guest usage.
We have reduced our bar & lounge capacity with seatings allocated in accordance to the local government regulation with at least one meter spacing between tables and seats.

Moxy Bar & Lounge: Open 24 hours
Breakfast: 7am - 10am *Only set menu will be served.
Lunch: 11am-2pm (Sat. and Sun. only)
Outside of these hours: Beverage service only
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Not available
Lounge Access: No lounge access
Welcome Gift: 250 points per stay for Gold Members, 500 points per stay OR 10USD F&B credit per day per member for Platinum Elite, Titanium Elite and Ambassador Elite Members.
Late Check-Out: Gold Member subject to availability till 2pm. Platinum Elite, Titanium Elite and Ambassador Elite Members subject to availability till 4pm.
Mobile Check-In/Check-Out: Available
Mobile Key: Available. It is required to present ID at the front desk in accordance with the Japanese government guidance to provide a Mobile Key.
Mobile Dining: Not available
Mobile Guest Requests: Available
  • Following local guidance for events and developing additional operational resources like room set-up charts to support social distancing.
  • Enhanced cleaning protocols for all meetings and event spaces.
With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Japan, please refer to Japan National Tourism Organization Coronavirus (COVID-19) advisory information: https://www.japan.travel/en/coronavirus/