Stay well.

Welcome to Tokyo.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
• Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
• Partitions are installed at Front Desks and Spa reception.
• Hand sanitizer stations are available in high-traffic areas.
• Face coverings for all guests and employees are required to be worn in hotel public areas.
• Frequent cleaning and disinfecting, with a special focus on high touch areas like elevator buttons and escalator handrails.
• Frequent hand washing and disinfecting of work areas.
• Mobile technology such as check in, check out, mobile requests for additional services for less contact.
• Temperature screening is practiced upon check in at Front Desk.

In keeping with Marriott's Commitment To Clean Program, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Housekeeping services: Deep cleaning each guestroom between stays. Hospital-grade disinfectants on door handles, tables and nightstands, furniture knobs and handles, light switches and thermostats, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.

 

Room Amenities: A sanitization kit (hand sanitizer spray and disposable face mask) is provided to our guests during their stay at the hotel. Literature including Magazines, Books has been removed from rooms. Coffee machines & Kettles are sanitized for your safety. Contactless coffee delivery available upon request.

 

Electrostatic Spraying: We are using enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
 


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

The Ritz-Carlton Spa, Tokyo: Open, 7:00-22:00. (Spa treatment: 10:00-20:45 last appointment) Following the Japanese Government's guideline, the admission and time limit are set. Please contact us prior to enjoy the facilities on the day.

 

*In order to ensure that we provide the finest facilities for our guests, the Heat Experience area will be temporarily closed, and spa treatments will be offered at guest rooms during maintenance from the 11th of January to the 10th of March and will open again at 7 a.m. on the 11th of March. In the meantime, you can enjoy Fitness Center and pool as the following schedule.

  • January 11, 2022 - January 26, 2022
    ・Fitness Center: 0:00 - 10:00, 13:00 - 15:00, and 18:00 - 0:00 (opened for stay guests only)
    ・Pool: 7:00 - 10:00, 13:00 - 15:00, and 18:00 - 22:00
  • January 27, 2022 - March 10, 2022
    ・Fitness Center: opened 24-hour for stay guests
    ・Pool: 7:00 - 22:00  *Our swimming pool and jet bath areas will be closed for maintenance from the 23rd to 26th of February.

A Locker room is closed. Please kindly change your clothes in your room. Face masks are required in the fitness center. We sincerely apologize for any inconvenience this may cause you. Thank you for your understanding.

In-Room Dining: Operating on normal schedule. Disinfect in-room dining cart after every use. Guests can choose normal in-room dining delivery procedures or the contact free option based on their preference.


Club Lounge: Open, 7:00-21:00.

  • Breakfast:7:00-10:30 
  • Light Lunch:11:30-13:30
  • Afternoon Tea:14:30-16:30
  • Hors d'oeuvres & Cordials and Desserts:17:30-21:00 (L.O. 20:30)

 

*Following the guideline of the Tokyo metropolitan government, we serve alcoholic beverages 11:00-20:00 at the Club Lounge.
*Reduced capacity. Time limit may be in place at peak times to enable enhanced cleaning protocols. 

  • Modifying furniture and capacity to allow for more distancing.
  • Modifying operational practices for in-room dining.
  • Ensuring food service and prep associates wear gloves and masks, that are changed/disposed of in accordance with health department guidance.
  • Wet towels individually wrapped.
  • QR code-based menus at restaurants & bar are offered.

 

Business Hours:
(as of January 20, 2022)

*Following the guideline of the Tokyo metropolitan government, we serve alcoholic beverages until 20:00 at all the dining outlets.

 

Towers
Breakfast: 7:00 - 10:30
Lunch: 11:30 - 16:00 (L.O. 15:00)
Dinner: 17:00 - 21:00 (L.O. 20:00)

 

The Lobby Lounge
12:00~21:00 (L.O. 20:30)

 

The Bar
Monday - Thursday: 17:00 - 21:00 (L.O. 20:30)
Friday - Sunday & holiday: 12:00 - 21:00 (L.O. 20:30)

 

Hinokizaka
Lunch: 11:30 - 16:00 (L.O. 14:30)
Dinner: 17:30 - 21:00 (L.O. 20:00)
*Tempura area is closed on Mondays, Tuesdays, and Wednesdays.

 

Azure 45
Lunch: 11:30 - 16:00 (L.O. 14:30)
Dinner: 17:30 - 21:00 (L.O. 19:30)
*Closed on Mondays & Tuesday.
*Azure 45 will be opened on Monday, February 14.

 

The Ritz-Carlton Café & Deli
11:00 - 20:00

 

Business hours may be changed without prior notice. If we may be of any further assistance, kindly contact Restaurant Reservations at +81 3 6434 8711.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per standard.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

GBAC STAR™ accreditation

 

Under the guidance of Global Biorisk Advisory Council® (GBAC), a Division of ISSA, the worldwide cleaning industry association, The Ritz-Carlton, Tokyo has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in the entire hotel facility. 

 

As the cleaning industry's only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility's readiness for biorisk situations. The program verifies that The Ritz-Carlton, Tokyo implements best practices to prepare for, respond to and recover from outbreaks and pandemics.

 

To achieve GBAC STAR™ accreditation, The Ritz-Carlton, Tokyo was required to demonstrate compliance with the program's 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures.
 

• Exploring new meetings technology such as live streaming support.
• Following local guidance for events and developing additional operational resources like room set-up charts to support social distancing.
• Enhanced cleaning protocols for all meetings and event spaces.