4-2-8 MINATOMIRAI, NISHI KU, Yokohama, Kanagawa Japan 220-0012

Stay Well and Together We Can Rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
We take hygiene and cleanliness standards very seriously. You'll notice several enhancements to our cleaning practices throughout public spaces and guest rooms. These include:

・Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations.
・Personal Protective Equipment (PPE): Associates will wear PPE (Face Coverings, Gloves etc.) based on the activities they are performing and the local government regulations.
・Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest.
・Temperature Screening: We will be temperature screening associates and guests at entry points.
・Mobile technology such as check in, check out for less contact.

In keeping with Marriott's Commitment To Clean Program, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

・Housekeeping services: Deep cleaning each guestroom between stays. Disinfectants on door handles, tables and nightstands, furniture knobs and handles, light switches and thermostats, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.

・Room Amenities: A sanitization kit is provided to our guests during their stay at the hotel. Coffee machines & Kettles are sanitized for your safety.

・Every guest room is thoroughly cleaned and disinfected between each guest. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact "At Your Service" at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. 

Restaurants, Fitness Center, and Spa - with reinforced hygiene standards and social distancing measures.

 

For our Marriott Bonvoy members: We are committed to deliver the Marriott Bonvoy benefits for your membership level. Thank you for understanding in cases where we may have to offer an alternative. For questions or to get the most up to date information on alternative offerings please contact us directly via mobile chat, or by emailing or calling the hotel directly.

Modified operational practices for buffets, and all food handlers trained on safe food preparation and service practices in accordance with food safety standards as guidelines.

We strongly recommend advance booking, putting on face masks and the use of credit card payments.

・Ensuring food service and prep associates wear gloves and masks, that are changed/disposed of in accordance with health department guidance
・Disinfectant spray offered at restaurants and bars.
・Temperature screening carried out and hand sanitizer available at the restaurants entrances, meeting venues and public area.

"Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.
Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

・Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

・Mobile Key. Forgo the front desk altogether and go straight to your guest room.

・Mobile Dining. Order your private, in-room dining through the app.

・Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
 
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you have departed.
Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.