Avenida Orellana 1172 y Avenida Amazonas, Quito, Ecuador

Stay Well

Welcome to JW Marriott Hotel Quito.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant in compliance with local and state mandates, and partitions installed at front desk and concierge service lines.

Mobile check-in, service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Fitness Center: Open from 06:00 am - 09:00 pm.
  • Spa: Open from 06:00 am - 09:00 pm.
  • Pool: Open from 06:00 am - 09:00 pm.
  • Executive Lounge: Closed until further notice.
  • Beauty Salon: Open from 06:00 am - 09:00 pm., prior appointment.
  • Gift Shop: Closed until further notice.

Modified operational practices for in-room dining, no self-service buffets, and all food handlers trained on safe food preparation and service practices. Self audits in accordance with food safety standards as guidelines done monthly.

The operating hours in our restaurant comply with regulations of local authorities as well as space capacity. The hours of operations are the following:


  • Savor by JW: In-Room Dining - Available every day from 7 a.m. to 8 p.m. 
  • Our Restaurant Bistro Latino is providing a full menu on site from 7 a.m. to 8 p.m.
  • Contactless Delivery an take out options with a wide range menu with bakery, breakfast, lunch, dinner and sushi options every day from 7 a.m. to 8 p.m.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Continental breakfast at Bistro Latino included for Platinum, Titanium and Ambassador Elite members.
  • Lounge Access: Closed until further notice.
  • Welcome Gift: 1000 Marriott Bonvoy bonus points.
  • Late Check-Out: Guaranteed 4 p.m. late check-out for Platinum, Titanium and Ambassador Elite members. Gold Elite members 2 p.m. late check out based on availability.
  • Mobile Check-In/Check-Out: Reduce the amount of time required to complete check-in formalities by using Mobile Check-in and asking any question you have in advance. Please note push notifications must be enabled for receiving the "Room is Ready Notification". Mobile Check-Out not available.
  • Mobile Key: Not available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
In Ecuador, face coverings are required by law. The fine for non-compliance is $100. The health and safety of our associates and guest has always been a top priority at Marriott International. As part of our Commitment to Clean, effective July 27th, 2020, all guests, visitors, vendors and associates must wear face coverings or face masks within indoor public spaces and select outdoor gathering spaces. This includes but is not limited to the lobby, guest room corridors, elevators, meeting spaces, public restrooms, food and beverage venue, business center, beauty salon and gift shop. It's a simple step everyone can take to protect themselves, each other and our associates when in our public space.