Avenida Naciones Unidas y Avenida Republica de El Salvador, Quito, Ecuador

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Quito Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, wear face covering, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates, and glass barriers installed at the front desk.

Mobile check-in service requests via the Marriott Bonvoy™ mobile app and contactless payment devices.

No valet service is currently available for parking.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:
  • In-room coffee makers and hair dryers are available upon request.
  • Disinfectant wipes are available in every room.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Closed until further notice.
Jacuzzi, steam room and sauna: Closed until further notice.
Transportation service: Operating normally upon request (with cost).
Lounges: Open, masks required for entry.
Hours of service have been reduced at the hotel to follow guidelines set by the local authorities. We are open during the hours below and looking forward to serving you.
 
Room Service: 7am - 9pm
Bakery & Deli: 7am - 8pm
Cook's Restaurant: 12pm - 8pm
 
To follow cleaning and social distancing protocol during these times, Room Service will be dropped off at your door.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast included for Platinum, Titanium and Ambassador Elite members.
  • Lounge Access: Lounge access included for Platinum, Titanium and Ambassador Elite members.
  • Welcome Gift: Gold, Platinum, Titanium and Ambassador Elite members receive points as welcome gift.
  • Late Check-Out: Silver, Gold, Platinum, Titanium and Ambassador Elite members can have a late check-out based on availability.
  • Mobile Check-In/Check-Out: All Marriott Bonvoy Elite members can access Mobile Check-in / Check-out.
  • Mobile Guest Requests: All Marriott Bonvoy Elite members can make requests through the mobile app.