Keage, Sanjo, Higashiyama-ku, Kyoto, Kyoto Japan 605-0052

Stay Well and together we can rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants, fitness, and banquets in compliance with local mandates.
  • Partitions are installed at Front Desk, Fitness Center reception, and restaurant cashier.
  • Upon request, contactless delivery to guestrooms is available. Items and in-room dining orders can be delivered and placed in front of the guest room door.
  • High-touch areas in our hotel are disinfected regularly, and electrostatic sprayers are used to sanitize surfaces of designated areas.
  • Adequate ventilation is performed with HVAC system.
  • Our associates are required to wear face mask during working hours and while commuting.
  • Associates are reporting their body temperature and conditions upon arriving at their workplace.
  • Regularly hand washing and hand sanitizing is practiced.
  • Focus on disinfecting high-touch areas in the guestrooms.
  • Room Attendants are wearing gloves and changing them after cleaning each room.
  • Used linens are packed and removed and transported to designated locations.
  • Sanitation kits are placed in the guestroom.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness studio: Open with reduced capacity and limited hours as from 1pm to 9pm in order to sterilize the facility and equipment.
  • Club lounge: Closed until further notice.
  • Hand sanitizing stations are placed in each entrance and elevator hall.
  • The bar postponed live entertainment till further notice. Additionally, the bar only opens on Fridays and Saturdays and the day before public holiday. (The Bar opening days will depend on business demand)
  • The tea lounge is open with limited hours as from 11am to 7pm
  • In room dining is available with limited hours as from 6am to 10pm.
  • Restaurants are offering QR code menu.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Yes
Lounge Access: Temporarily closed until further notice.
Welcome Gift: This is provided from Gold Elite status, 500 MB points.
Late Check-Out: upon availability.
Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
Mobile Key: No
Mobile Dining: No
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.