300 South Court, Visalia, California USA 93291

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Visalia Marriott at the Convention Center.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing, wear required face mask in public areas, occupancy limits in elevators and seating reductions in our lobby. Dining and food areas in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, and elevators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers in public space with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities

 

  • In-room coffee makers are not currently placed in room, but guests can request a sanitized coffee maker.
  • Disinfectant wipes are available upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center: Closed, due to local regulations.
  • Pool: Open, seating set with social distancing, first come first serve, no reservations required.
  • Hot Tub: Not heated due to local regulations.
  • Starbucks: Open Mon-Fri 6am-10:30a Sat-Sun 6am-11:00am, face mask required in public space.
  • Lobby Lounge/Dinner: Open 5pm-9pm Sun-Thu, Fri-Sat 5pm-10pm, items boxed for convenient in-room, lobby or outdoor self-seating.
  • Starbucks: Open Mon-Fri 6am-10:30a Sat-Sun 6am-11:00am, face mask required in public space. Partitions installed
  • Lobby Lounge/Dinner: Open 5pm-9pm Sun-Thu, Fri-Sat 5pm-10pm. Partitions installed at ordering counter. Food is packaged in convenience boxes in-room, lobby or outdoor self-seating.
  • Room Service: None


*Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Hotel has no lounge: Platinum, Titanium and Ambassador Elite receive coupons for fresh made breakfast sandwich, coffee or juice and water, OR 750 points for declined breakfast.
  • Welcome Gift: Gold: 500 Points per stay, Platinum and above: 1,000 Points per Stay or U.S. $10 food and beverage ("F&B") credit per Stay.
  • Late Check-Out: This benefit is not guaranteed at convention hotels and will be based upon availability.
  • Mobile Check-In/Check-Out: Available for Bonvoy members.
  • Mobile Key: Available for Bonvoy members with appropriate credentials.
  • Mobile Dining: No offered.
  • Mobile Guest Requests: Offered 24hrs.