Taking Care of You

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

At Marriott Santa Cruz we care about your health and safety. We have made several changes in order to adapt to the new normal.

 

• We have set up plexiglass partition walls in our front desk and restaurant to protect you as well as our associates; we have placed information signals throughout all the public areas encouraging the use of mask and to keep social distancing.
• Our staff receive constant training and up to date information regarding the current situation we are all undergoing.
• Our services has been updated to the new reality and new regulations but focusing on your comfort and safety. We prompt the usage of technology in our front desk through the Mobile Check In and at our restaurants and rooms services with the implementation of QR codes for our digital menus.

 

These are some of the actions we have taken thinking in the health and safety of our visitors and our associates. We are ready to welcome you back with our warm and impeccable service that you expect from every Marriott hotel around the world.

In compliance with Marriott´s Commitment to Clean, we have made several changes and improvements to our cleaning practices throughout our property and in guest rooms.

 

• We have made cleaning and disinfecting a common goal for all our associates, not only housekeeping.
• We have reinforced routines and training for our housekeeping staff but also we have trained associates from all the departments in these new cleaning process so they can also provide support in this tasks in their own works areas.
• We believe we are all responsible for keeping a safe environment all the time.
• Housekeeping service is now available every 3 days or per your request; room cleaning or in room amenitie. Keeping areas of high traffic such as elevators, public restrooms and halls always cleaned and disinfected is our number one priority.
• We have developed protocols in case of positive cases following local regulations and new Marriott standards. We provided to all our associates disposable PPE (Personal Protective Equipment) based on the tasks they perform.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to have all the amenities and services at our property available for you while we are in compliance with the local regulations. These regulations include: reduction of the capacity in public spaces and reinforce of the social distancing. To be in compliance with those regulations we implemented the following adjustments to our amenities:

 

• Fitness Center: Available with a reservation for your training hours. Cleaning and disinfecting material available for your use at your convenience.
• Spa: Temporarily closed.
• Outdoor Pool: Temporarily Closed. Outdoor sitting area available keeping social distance.
• Valet Parking: temporarily unavailable. Self-parking permitted.
• Bell Boy: Luggage assistance: upon request only.
• Restaurant and Bar: open with new protocols in place.
• Room Service: available with limited service and new protocols in place.
• Executive Lounge: Open with limited service
• Mobile Check In: available (I-Phone and Android).
• Digital Menu: available (restaurant and room service).
• Front Desk: Promoting Bonvoy App which includes Mobile Check in and Mobile Key.
• Housekeeping Service: available with scheduled time in advance.
• Laundry service: available with limited service.
• Taxi/Limo service: available upon request in advance.

THE USAGE OF FACE MASK IS MANDATORY IN ALL OUR PUBLIC AREAS.

Restaurant Toborochi

• Breakfast: 7 am - 10 am
• Lunch: 12.30 pm - 3 pm
• Dinner: 7.30 pm - 10.30 pm
• Capacity reduced for proper social distancing.
• All meals a la carte, not buffet service available.
• Digital menu through QR code scaned using your cell phone. Printed menu also available.

Blue Macaw Bar temporarily closed. Service available from 7 am until 10.30 pm at the bar inside Restaurant Toborochi.

Executive Lounge:

• Open 7 am until 9 pm with limited service.
• Nor available for breakfast.
• Happy hour from 5.30 pm until 8.30 pm.

 

Room service

• available from 7 am until 10.30 pm
• Digital menu through QR code scaned using your cell phone. Printed menu also available.
• Order delivered to your door in disposable containers (waiter are not allowed to going inside or set up the order in the room).

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available at Restaurante Toborochi from 7 am til 10 am
• Lounge Access: Available for Platinum and Titanium and Ambassador members
• Welcome Gift: Available for Platinum and Titanium and Ambassador members
• Late Check-Out: Subject to availability for Silver Gold until 2pm. Platinum and Titanium and Ambassador members until 4pm
• Mobile Check-In/Check-Out: Available for all Marriott Bonvoy members.
• Mobile Key: Available for all Marriott Bonvoy members
• Mobile Dining: Not available
• Mobile Guest Requests: Available for all Marriott Bonvoy members. Digital menu through QR code scaned using your cell phone

Dear guest,

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter their country of origin or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, (Marriott Santa Cruz de la Sierra) is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment. Our hotel does offer on-site testing should you prefer and choose to select that option. As requirements can vary as to the time needed for the test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.