5151 Pooks Hill Road, Bethesda, Maryland USA 20814

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Bethesda Marriott.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits in compliance with local and state mandates, and partitions installed at the front desk.
 
Mobile check-in and key, and service requests are all available via our Marriott Bonvoy™ mobile app, allowing for a contactless experience.
 
Mobile dining is also available via the Marriott Bonvoy™ mobile app. All food orders can be picked up directly at the front desk.
 
Self-parking is available for a fee.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms & elevators, and have added hand sanitizing stations in the lobby.

Personal Protective Equipment (PPE)
All staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. Face coverings for both staff and guests are required in all indoor public areas. 

Electrostatic Spraying

We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities:

 

  • In-room coffee makers are available upon request.

 

  • Ice buckets are available upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 5th night.

We are committed to making the amenities and services at Bethesda Marriott available to you while complying with local & state regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

Fitness Center - Open daily, 5am - 8pm

 

Outdoor Pool - Temporarily closed

 

M Club - Monday through Friday, 6 am - 8 pm

 

In-Room Dining  - Breakfast, lunch, dinner available to order from our Cooper's Mill menu

 

Business Center - Open daily, 24 hours/day

 

On-Site Avis Car Rental - Open daily

Modified operational practices throughout our food & beverage outlets. All food handlers trained on safe food preparation and service practices, and self-audits in accordance with food safety standards as guidelines. The modifications we have made include:


Cooper's Mill Restaurant - Temporarily closed


West Wings - Available daily via third-party mobile delivery apps


Mobile/In-Room Dining - Breakfast, lunch, and dinner from our Cooper's Mill menu, available via the Marriott
Bonvoy™ mobile app or dial 0 from your guestroom phone. All food orders can be picked up at the
front desk.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite members may order breakfast through Mobile Dining or by dialing 0 from your guestroom phone. Breakfast is not served in our M Club.
  • Lounge Access: Our M Club is open Monday - Friday from 6am - 8pm.
  • Welcome Gift: Marriott Bonvoy points will be awarded to Elite members.
  • Late Check-Out: 4pm late check-out is available for all Elite members.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Breakfast, lunch, and dinner from the Cooper's Mill menu, available via the app. All food orders can be picked up at the front desk.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
Our dedicated events team is available to customize your next meeting or event adhering to local & state guidelines and following safety protocols.