900 South Orme Street, Arlington, Virginia USA 22204

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Pentagon City Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. There is no Valet available, self parking only.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear face coverings in all public space per State Executive order.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: In-room coffee makers are currently available; guests can request contactless coffee products at check in or any time can have extra requested from front desk.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, face masks required at all times. Hours of operation are from 5am-11am and 5pm-8pm- Required to come to front desk for temperature check and key card for access.
Spa: Open, reservation required.
Shuttle: Operating on Normal Schedule to and from DCA Airport - All seats are covered with plastic seat cover and removed and replaced after each use. The shuttle van is electrostatic sprayed three times daily and continually spray with hand held throughout the day.
  • Potomac Tavern is currently open: 7am-8pm daily- Menu includes a Starbucks Coffee menu, All day dining, snacks and treats.
  • The Tavern is for dine in and or to go utilizing to go eco friendly containers; as there is not service provided in the dining area(s) but have been set up per social distancing guidelines.
  • In Room Dining is not currently available.
  • Kitchen and Tavern are utilizing the electrostatic spray with hospital grade disinfectant throughout the day as well as all associates using the proper PP&E, social distancing signage and safety shields on the bar service area.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum and above will receive breakfast vouchers upon check-in for the Potomac Tavern.
  • Lounge Access: Currently closed.
  • Welcome Gift: Points for Platinum and above.
  • Late Check-Out: Based on availability per BONVOY SOP.
  • Mobile Check-In/Check-Out: Currently not available.
  • Mobile Key: Currently not available.
  • Mobile Dining: Currently not available.
  • Mobile Guest Requests: Currently not available.