1331 Pennsylvania Avenue NW, Washington, District Of Columbia USA 20004

Stay Well

Welcome to JW Marriott Washington, DC.

 

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

 

We are delighted to welcome you.

show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required per DC law and Marriott policy - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates, and to utilize the hand sanitizers around the property. Additionally, we ask that you limit capacities while utilizing our elevators.
  • Signage is placed throughout our hotel to remind guests to maintain social distancing, and partitions are installed at front desks. Lobby furniture has been rearranged in order to provide for social distancing, and additional barriers are utilized in areas where seating could not be rearranged.
  • Mobile check-in, mobile key, and mobile service requests allow for you to have as little contact as you wish as you check-in and stay at the hotel. To enhance the ability to limit contact, room service orders are delivered right to your door with no contact.
  • All transactions will need to be either credit or debit. We will not be able to handle cash transactions.
  • No valet service is currently available for parking. Please see Parking section for details on self-parking services.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. Additionally, a UV disinfecting box is available for guest use for small items.  
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.  

 

Room Amenities:

 

  • Water and coffee are available in rooms. Coffee makers are sanitized between guest stays. Free bottled water will also be available at the Front Desk as needed.  
  • Sanitizing Wipes (in room) are being provided in each room as part of our Commitment to Clean.  Each room will be allocated one per stay.  Please refrain from flushing these down the toilet as they will clog the drains.  They should be disposed of in the trash.
  • All remote controls are cleaned between stays, and a new remote control cover is placed over these. 


Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Room Service: Food service will be available through Chef's Market, our in-room dining.  We will operate from 6:30 A.M. - 11 P.M. daily.  The menu for Chef's Market will be provided at check in and is also available on our website.  Please call "At Your Service" from your guest room phone to order.  Food will be delivered to your door with no contact required with our team.
  • Fitness Center: The fitness center is open, but you will need to go to the Front Desk to get access.  The Front Desk will also provide you with a towel for your use.  Please note that the fitness center will be operating with less equipment and reduced capacity in order to accommodate social distancing. Additionally, please note that yoga mats, bands and other similar equipment will not currently be available.  Hours of operation will be all day except from 10AM - 11AM and 9PM - 10PM when the facility will be closed for electrostatic spraying. Masks are required within the fitness center except when you are actively exercising on a machine.
  • Dry Cleaning: Dry cleaning and laundry service is available, but items can only be picked up on Monday and Thursday for cleaning will be returned the next day after drop off versus the same day due to changes at our vendor's facility.
  • Executive Lounge: Closed until further notice. Due to the closure, Platinum, Titanium and Ambassador Elite guests will receive up to a $25 daily, non-cumulative credit to be used in Chef's Market (room service).
  • FedEx: Closed until further notice. Incoming packages will be handled by the hotel and will either be delivered or can be packed up at the Front Desk.  For outgoing packages, please see the Front Desk for assistance.
We are currently offering F&B through Chef's Market, our in-room dining option.  Snacks and other non-alcoholic beverages can also be purchased at the Front Desk 24 hours daily. Our other F&B outlets (Avenue Grill and 1331) as well as our executive lounge will be closed until further notice. The Market (lobby gift shop) will be operating with reduced hours and will typically only be open on weekends. Please see the Front Desk should you require any assistance in finding sundries during your stay.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast:. Free breakfast is currently not offered.
  • Lounge Access: The lounge is currently closed. Due to the closure, Platinum, Titanium and Ambassador Elite guests will receive up to a $25 daily, non-cumulative credit to be used in Chef's Market (room service).
  • Welcome Gift: The property continues to provide a Welcome Gift of Bonvoy points.
  • Late Check-Out: Late check out requests are honored upon most requests. Occupancy of some suites and specialty rooms may not allow for all requests to be honored.
  • Mobile Check-In/Check-Out: Currently offered
  • Mobile Key: Currently offered
  • Mobile Dining: Not currently offered
  • Mobile Guest Requests: The hotel is responding and answering mobile guest requests.

Valet parking will no longer be available.  We instead will be offering self-service parking to registered hotel guests for $20 per night with in and out privileges.  At the time of check in, please inform the Front Desk if you anticipate parking with us; we will not be able to add parking to your account at a later date or refund any parking expense already incurred. The garage has direct access to the hotel via the elevators.  The hotel is on the "HL" level.  Please check-in before proceeding to self-parking.

 

Please note that the garage is operated independently of the hotel.  The hotel is not responsible for any damage to your vehicle, theft of belongings from your vehicle, or theft of your vehicle.  Utilization of the parking is solely at your own risk and the hotel assumes no obligation under any circumstances.