775 12th Street NW, Washington, District Of Columbia USA 20005

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Washington Marriott at Metro Center.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Signage throughout our hotels to remind guests to maintain social distancing and to wear face masks in public spaces in compliance with local District of Columbia mandates.
  • Mobile check-in and key, and service requests are available via the Marriott Bonvoy™ mobile app, allowing for a contactless experience.
  • Valet-Parking if offered for a fee. Self-Parking options are available at select locations nearby.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and guest rooms. These include:
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including public restrooms, seating areas and elevators, as well as provided more hand sanitizing stations throughout the hotel.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Face coverings for unvaccinated staff and guests are required in all indoor public spaces.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room refrigerators, coffee makers, bottled water and single use coffee and tea service. Electronic Clocks available upon request, and guests can request wake-up calls 24 hours. Disinfectant wipes are available for every arriving guest.
  • Gift Shop: (Metro Stop) 24 hour convenience adjacent to the front desk. Refreshments, guest amenities, light snacks and microwavable meals sold.
  • Fitness Center: Available 24 hours with registered guest key access. Cleanliness protocols in place. Age restrictions apply. Indoor swimming pool open daily 6:00am to 11:00pm.
  • Fitness Center: Open 24 hours, age restrictions
  • Indoor Swimming Pool: Open 6:00am to 11:00pm 
  • Concierge Lounge: Temporarily closed
  • Business Center: Limited services available
  • Metro Stop 24 hours Grab-and-Go: Beer, Wine, light food, snacks, ice cream, beverages and sundries
  • Starbucks: Open Monday through Saturday, 6:00am to 5:00pm; Sunday, 6:00am to 1:00pm
  • In Room Dining: Open for pick up only from 5:00pm to 11:00pm
  • Fire & Sage: Open nightly, 5:00pm to 11:00pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Delivery and nearby options available for breakfast.
  • Lounge Access: Unfortunately, our Concierge Lounge is Temporarily Closed.
  • Welcome Gift: Bonvoy Points awarded based on Elite Level (Gold, Platinum, Ambassador and Titanium).
  • Late Check-Out: Bonvoy Elite Silver and Gold offered 2pm Late Check Out; Bonvoy Elite Platinum, Ambassador and Titanium offered 4pm Late Check Out.
  • Mobile Check-In/Check-Out: Share with us, using your mobile app, the time of your arrival and departure.
  • Mobile Key: No need to make at stop at the Front Desk; with Mobile Key, go straight to your room.
  • Mobile Dining: Mobile Dining is available on limited operating hours (please see Food & Beverage Offerings to learn more).
  • Mobile Guest Requests: Touchless room delivery; connect with us using your mobile app to make your requests.