11810 Sunrise Valley Drive, Reston, Virginia USA 20191

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Reston Hotel.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Hand sanitizer stations are placed throughout the hotel at high guest touch point areas
  • Mobile check-in/out is available and enable Marriott Bonvoy members to benefit from a personalized, expedited arrival experience.
  • Mobile Key allows loyalty members to use their smartphone as a room key to access guestrooms and common areas
  • Mobile Requests + Chat allow members to use the app to request additional room amenities or chat with the hotel. 
  • Shuttle Service is available to local 2 mile radius from the hotel.  We offer Hotel does not offer valet service

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Guest Rooms: Every guestroom is thoroughly cleaned and disinfected prior to the guest's arrival. During the stay, we will not automatically provide housekeeping service. If a guest prefers to receive daily housekeeping service, you may let our guest services team know and we are happy to schedule service according to your preferences. Please note that for longer stays, even if a guest has opted of daily stayover service, we will still automatically clean the guest room every seven days. Should you require additional linens or toiletries, contact us via Mobile Chat or request in the Marriott Bonvoy™ mobile app for contact-less delivery to be arranged.
  • Fitness Center: Open 24/7
  • Shuttle: We offer Shuttle Service to local areas within 2 miles of the hotel. 
  • Pool: Closed.
  • Business Center: Closed.
  • Dry Cleaning: Available on request through a third-party service.
  • Lounge: Closed.
  • Restaurant: Closed.
  • Room Service: Closed.
  • Cravings Sundry/Gift Shop: Open 24 hours.
  • Club Lounge: Closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Restaurant is closed. Bookings including breakfast or guests choosing breakfast as Welcome Gift are offered two to-go items from the gift/sundry shop.
  • Lounge Access: Club Lounge is closed. Membership levels including Lounge access (Platinum, Titanium, Ambassador Elite Levels) are offered two to-go items from the gift/sundry shop.
  • Welcome Gift: Guests choosing Breakfast as Welcome Gift are offered two to-go items from the gift/sundry shop.; points or amenity are still offered per Membership Status.
  • Late Check-Out: Late check-out offered based on availability according to Membership Status.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available.