11810 Sunrise Valley Drive, Reston, Virginia USA 20191

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Reston Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotel to remind guests to maintain social distancing and wear masks in compliance with local and state mandates; partitions installed at front desk with social distancing lines marked. Hand sanitizing station at front desk and in elevators.
  • Mobile check-in/out is available, Mobile key is not - guests will need to present credit card and receive keys at front desk. All service requests are delivered right to your door via the Marriott Bonvoy™ mobile app. Hotel does not offer valet service; shuttle service is currently unavailable.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are not currently available, but we offer complimentary self-serve coffee, cappuccino, tea at the front desk. Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. Housekeeping service is provided on a weekly basis; we will schedule this with you as you will need to vacate the room during this time. Services will include changing linens and towels, removing trash, and cleaning. Should you require additional linens or toiletries, contact us via Mobile Chat or request in the Marriott Bonvoy™ mobile app for contact-less delivery to be arranged.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Fitness Center: Closed.
  • Shuttle: Closed.
  • Pool: Closed.
  • Business Center: Closed.
  • Dry Cleaning: Available on request through a third-party service.
  • Lounge: Closed.
  • Restaurant: Closed.
  • Room Service: Closed.
  • Cravings Sundry/Gift Shop: Open 24 hours.
  • Club Lounge: Closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Restaurant is closed. Bookings including breakfast or guests choosing breakfast as Welcome Gift are offered two to-go items from the gift/sundry shop.
  • Lounge Access: Club Lounge is closed. Membership levels including Lounge access (Platinum, Titanium, Ambassador Elite Levels) are offered two to-go items from the gift/sundry shop.
  • Welcome Gift: Guests choosing Breakfast as Welcome Gift are offered two to-go items from the gift/sundry shop.; points or amenity are still offered per Membership Status.
  • Late Check-Out: Late check-out offered based on availability according to Membership Status.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Not available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available.