9751 Washingtonian Boulevard, Gaithersburg, Maryland USA 20878

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Gaithersburg Marriott Washingtonian Center.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Our local Maryland state government requires face coverings and social distancing. Public space tables and seating has been adjusted to allow for proper social distancing and additional trash cans and hand sanitizer stations are available for guest use. Signage has been placed throughout our hotel to remind guests to maintain social distancing and partitions are installed at front desk.

Food and Beverage outlets - The Bench, Fresh Bites, Concierge Lounge & Mobile Dining are all currently unavailable. Restaurant options are available around the RIO Lakefront, for your convenience, follow the link attached for more details www.riolakefront.com

Our Fitness Center is open 24 hrs with a max capacity of 8 guest at each time, in order to maintain social distancing.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations.
Social Distancing Practices. You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 6 feet apart.
Personal Protective Equipment (PPE). Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. Effective July 27 guests are required to wear face coverings in indoor public spaces.
Guest Rooms. Every guest room is thoroughly cleaned and disinfected between each guest with hospital graded chemicals. In addition each room is left unoccupied for a minimum of 24 hours between each guest. All guests will be automatically enrolled in Make a Green Choice, to minimize personal interaction. If your stay is more than 7 days, we will service your room at a time that must be scheduled with the hotel in advance.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, masks required at all time
Restaurants: Closed
Lounges: Closed
Starbucks: Saturday & Sunday 7am-12noon, Monday through Friday 6:30am-10am

If you choose to pick up food from a near by Restaurant you are welcome to eat in our Restaurant or on our Patio.

The Bench, our on-property restaurant, reopened with a reduced menu and hours.

  • Fast casual, American grab-and-Go options available Tuesday-Saturday from 5:00pm to 10:00pm

 

Starbucks is also open with the below hours of operation:

  • Saturday & Sunday, 7:00am to 12:00pm
  • Monday through Friday, 6:30am to 10:00am.

 

Fresh Bites, Concierge Lounge & Mobile Dining are all currently unavailable. Restaurant Options are available around the RIO Lakefront, for your convenience, follow the link attached for more details www.riolakefront.com.

 

If you pick up food and beverage at a near by restaurant you are welcome to dine in our Restaurant or Patio.
 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Currently not available.
  • Lounge Access: Currently not available - Platinum, Titanium and Ambassador receive 1000 points during weekdays and 750 point during weekends in lieu of concierge lounge access.
  • Welcome Gift: Platinum Level - 500 points. Platinum, Titanium and Ambassador - 1000 points.
  • Late Check-Out: Gold - 2 pm check out. Platinum, Titanium and Ambassador - 4 pm check out. Ambassador - your24.
  • Mobile Check-In/Check-Out: All Bonvoy members.
  • Mobile Key: All Bonvoy members.
  • Mobile Dining: Currently not available.
  • Mobile Guest Requests: All Bonvoy members.