Old Elvet, Durham, England United Kingdom DH1 3JN

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Durham Marriott Hotel Royal County.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, a one way system implemented, occupancy limits and seating capacities reductions in our bar and restaurant in compliance with government mandates and screens installed at all host and welcome desks. Comprehensive touch point cleaning and sanitization protocols implemented.
Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our public areas and guest bedrooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as providing hand sanitizing stations throughout the hotel.

All relevant Personal Protective Equipment (PPE) are worn at all times by our Associates.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Some in-room amenities have been removed for your safety however all our usual guest amenities are available on request and will be delivered contactless coffee delivery

Disinfectant wipes are available in the room for every arriving guest as well as upon request



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, masks required for reception area only
Pool: Open: masks required for reception area only
Steam Room / Sauna: Closed in line with local regulations
Bar: Open, masks not required
Market Kitchen Restaurant; Open for breakfast period only
Brew Bar; Open, 11am - 11pm
24 Hour Room Service; Contactless delivery
Enhanced cleaning protocols in place in all F&B outlets and food preparation areas

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Status and above - 500 Points or complimentary breakfast
  • Welcome Gift: Platinum Status and above - 1000 points or $10 f&b credit
  • Late Check-Out: Platinum Status and Above - Complimentary 4pm Check Out / Gold Status - 2pm Complimentary Check out
  • Mobile Check-In/Check-Out: Available to all Bonvoy Members
  • Mobile Key: Available to all Bonvoy Members
  • Mobile Guest Requests: Available on Bonvoy App