208 St Mary's River Drive, Sault Ste. Marie, Ontario Canada P6A 5V4

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Delta Hotels Sault Ste. Marie Waterfront.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Delta Sault Ste. Marie Waterfront Hotel wants to ensure your experience with us exceeds your expectations. We have signage located throughout the hotel to remind all guests to maintain social distancing, along with floor markings for additional information. Occupancy limits and seating capacity reductions are in place in our Outlets and conference centre in compliance with local and provincial regulations. Partitions are installed at our front desk and upon entry into View Restaurant.

 

Mobile check-in is available with your Marriott Bonvoy app. Upon arrival you will receive your sanitized key card from one of our Guest Service Agents.

 

Services in our Health Club and indoor Pool have been adjusted to accommodate hotel guests in specific time slots throughout the day to support social distancing.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and lobby as well as provided more hand sanitizing stations throughout the property. Additional waste bins have been provided for items to be discarded including sanitizing wipes available at check in.

Personal Protective Equipment (PPE): Staff members will wear appropriate PPE based on the activities they are performing and based on direction from our local health unit. Guests are required to wear personal face coverings upon entering the hotel and when present in public areas.

We're utilizing enhanced technologies, including hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Health Club: Open and available with limited capacity in dedicated time slots.
Indoor Pool: Open and available with limited capacity in dedicated time slots.
Boardwalk: Open and available for daily enjoyment.
Airport Shuttle: Unavailable until further notice.
View Restaurant + Bar: Open and operating with reduced capacity to support social distancing. Masks required when entering or exiting the outlet.
Fluid Boardwalk Patio + Grill: Open daily, weather permitting until early September with reduced capacity.
In Room Dining: Unavailable until further notice.
Business Center: Open, social distancing required.
View Restaurant + Bar: Open daily with reduced seating to support social distancing. Face coverings required upon entry and exit of the outlet. View Restaurant options also available through Uber Eats and Skip the Dishes for local clientele. Take out available daily. In Room Dining currently unavailable until further notice.

Fluid Boardwalk Patio + Grill: Open daily, weather permitting until early September.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Available through View Restaurant each morning.
  • Lounge Access: View Bar is open daily for guest enjoyment.
  • Late Check-Out: Yes
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: No
  • Mobile Dining: Yes through Skip the Dishes or Uber Eats
  • Mobile Guest Requests: Yes