5505 Airport Way, Kelowna, British Columbia Canada V1V 3C3

Rest Assured

At Four Points by Sheraton Kelowna Airport, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Kelowna Airport.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Social Distancing Measures:

 

  • Signage throughout our hotels to remind guests to maintain social distancing
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and provincial mandates
  • Floor markers located throughout the hotel
  • Elevator limit of 2 people or of same household - signage displayed.


Contactless Experience:

 

  • Partitions installed at front desks and in restaurant.
  • Mobile check-in via the Marriott Bonvoy™
  • Service requests via the Marriott Bonvoy™
  • Express check out on TV, Mobile check-out via Marriott Bonvoy mobile app
  • The use of face masks is mandatory for all guests and associates; face masks can be provided free of charge to guests upon request

In keeping with Marriott's Commitment to Clean, we have noticeably made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Guest Rooms: Every guest room is thoroughly cleaned and disinfected prior to your arrival. Daily housekeeping service is based on request and please let us know upon check in. Please note we will work around your schedule to ensure you are not in the room when our team is cleaning. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

 

Effective July 29, 2021 Interior Health and our Provincial Health Office have made indoor masks mandatory until further notice. Masks must be worn indoors in all public areas.


Room Amenities:

  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • Individually wrapped coffee cups and supplies
  • We have removed all paper products from rooms, including newspaper delivery. Guests can access over 7000+ publications online through the complimentary PressReader Application.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open 24 hours, by appointment only. Sessions are 60 minutes. Based on one occupied room only.
  • Pool & Hot Tub: Open daily 7 am to 10pm, by appointment, maximum of eight (8) guests allowed, masks required when not swimming. Sessions are 60 minutes.
  • Waterslide: Closed
  • Shuttle: Operating on Normal Schedule (24 hours daily), maximum 5 guests, masks required, by appointment.

Effective July 29, 2021 Interior Health and our Provincial Health Office have made indoor masks mandatory until further notice. Masks must be worn indoors in all public areas.

 

Gulfstream Restaurant and Lounge: Open for dining, patio seating and take out service. Hours of operation are 6:30 am to 9 pm daily.

 

  • 6 people maximum per table
  • Reservations recommended
  • Outdoor patio seating available - weather permitting
  • Patio is equipped with heaters and restaurant to provide blankets (washed after every use)
  • Menus can be accessed via the QR codes or can be provided. Single use menus available upon request.
  • Updated menus and promotions can be found at www.gulfstreamkelowna.com
  • Reduced capacity and tables spaced out for physical distancing compliance
  • Consistent and frequent disinfecting of all high-touch items, including credit/debit card terminals.


In Room Dining

 

  • Available daily based on hours of operation above. QR codes for menus are located inside guest rooms. Contactless delivery.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Gulfstream
  • Welcome Gift: Continental Breakfast, Points or Local Gift available to eligible Bonvoy Elite Members
  • Late Check-Out: Late Check out is available to our guests upon request and based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Guest Requests: Available
Currently our hotel is following the mandated PHO orders that pertain to Meetings and Events set by Government of British Columbia. Our hotel is only accepting meetings for those that are deemed and approved to be essential workers that has a technical training component to the meeting and cannot be held virtually. Please speak to our sales team today for more information.