1310 Water Street, Kelowna, British Columbia Canada V1Y 9P3

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Delta Hotels by Marriott Grand Okanagan Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

We are committed to providing resort amenities to our guests while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Signage throughout our resort to remind guests to maintain social distancing, mask requirement in all public areas, occupancy limits and seating capacities reductions in our restaurant in compliance with local mandates, and partitions installed at front desks.

VALET PARKING
Unavailable at this time

CHECK IN
At time of check in, guests are required to present photo ID and a valid credit card.

OAK + CRU RESTAURANT

Open 3pm-10pm Monday - Friday

Open 7am-1pm & 3pm-10pm Saturday-Sunday
Please use Tock to make your reservation in advance. 6 people maximum per table. Updated menus can be found at www.oakandcrumenus.co


IN ROOM DINING
Available through the Marriott Bonvoy™ mobile app. Pick up at a dedicated counter in the Oak +Cru Restaurant or brown bag delivery.

SWIMMING POOL 

Open with limited capacity. All guests are required to make reservations to use the facility. Reservation information provided at check in.

Swimming Pool: Indoor & Outdoor pool open daily from 8am-10pm

 

FITNESS CENTRE
6am-10pm daily (unavailable from 1-2pm daily for Electrostatic Spraying)


Mobile check-in and key, service requests, via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in our guest rooms. These include:

ENHANCED PUBLIC SPACE CLEANING
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

 

ELECTROSTATIC SPRAYING 

Our resort is utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


PERSONAL PROTECTIVE EQUIPMENT (PPE)
Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are encouraged to wear personal face coverings in all public areas.

GUEST ROOMS

Every guest room is thoroughly cleaned and disinfected prior to your arrival. If you wish to receive our daily housekeeping refresh service, please let our guest services team know. We are happy to schedule service according to your preferences. Please note, we will automatically clean your guest room after the 6th night.

 

Disinfectant wipes are available in the room for every arriving guest as well as upon request.

 

We are committed to providing resort amenities to our guests while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

THE CANNERY MARKETPLACE
Featuring local products including coffee, handcrafted beverages, grab and go items and a licensed patio.

Open 7am-3pm Monday - Sunday.

OAK + CRU RESTAURANT

Open 3pm-10pm Monday-Friday
Open 7am-1pm & 3pm-10pm Saturday-Sunday
Please use Tock to make your reservation in advance. 6 people maximum per table. Updated menus can be found at www.oakandcrumenus.com

 

SWIMMING POOL 

Indoor & Outdoor pool open daily from 8am-10pm

 

FITNESS CENTRE

6am-10pm daily (unavailable from 1-2pm daily for Electrostatic Spraying)


MOBILE DINING
Available through the Marriott Bonvoy™ mobile app. Pick up only at a dedicated counter in the Oak +Cru Restaurant or brown bag delivery.

AIRPORT SHUTTLE
Upon request

VALET PARKING
Unavailable

CLUB LOUNGE
Closed

RESORT EXPERIENCE CENTRE
Closed

SPA
Closed

CASINO
Closed

THE CANNERY MARKETPLACE
Featuring local products including coffee, handcrafted beverages, grab and go items and a licensed patio.

7am-3pm Monday-Sunday.


OAK + CRU RESTAURANT

Open 3pm-10pm Monday-Friday
Open 7am-1pm & 3pm-10pm Saturday-Sunday

Please use Tock to make your reservation in advance. 6 people maximum per table. Updated menus can be found at www.oakandcrumenus.com.

 

IN ROOM DINING
Available through the Marriott Bonvoy™ mobile app. Pick up only at a dedicated counter in the Oak +Cru Restaurant or brown bag delivery.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: 1,000 Marriott Bonvoy™ points per day due to club lounge / breakfast offerings being unavailable
  • Lounge Access: CLOSED
  • Welcome Gift: Points for Platinum and above
  • Late Check-Out: Upon availability for Gold & above
  • Mobile Check-In/Check-Out: AVAILABLE
  • Mobile Key: AVAILABLE
  • Mobile Dining: AVAILABLE
  • Mobile Guest Requests: AVAILABLE