100 Kent Street, Ottawa, Ontario Canada K1P 5R7

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Ottawa Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
ARRIVAL experience includes reduced physical interaction and the addition of partitions and contactless transactions at the Front Desk.

LOBBY seating has been reduced and spaced to encourage physical distancing, deep cleaning occurs every hour.

SIGNAGE is posted throughout our hotel to remind guests to maintain physical distancing, that appropriate face coverings are required, and occupancy limits for elevators.

VALET PARKING is currently not available.

MARRIOTT BONVOY™ mobile app is available for check-in/check-out, service requests, and NEW Mobile Key, which allows you to use your mobile device as a key to your room.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guestrooms. These include:

PUBLIC SPACE cleaning and disinfection frequency has been increased, particularly in areas with high traffic and touchpoints including restrooms, elevators, railings as well as hand sanitizing stations placed throughout the Hotel.

ELECTROSTATIC SPRAYER is being utilized with hospital-grade disinfectant.

GUESTROOMS have enhanced cleaning protocols and are disinfected prior to your arrival. For your safety and comfort, we will not provide housekeeping during your stay unless specifically requested. We will be happy to schedule service according to your preferences and when the room is vacant. Many non-essential items have been removed and disinfectant wipes are placed in rooms.

STAFF members are all wearing proper Personal Protective Equipment (PPE) (e.g. face coverings, gloves) and back of house spaces will adhere to the same cleaning guidelines and distancing measures as public spaces.

We are committed to making the amenities and services at our property available to you while complying with local and provincial regulations, including guidance on reducing capacity and in some cases closures of public spaces and reinforcing physical distancing. The modifications we currently have in place include:

FITNESS CENTRE/POOL: Temporarily closed until January 26 under Ontario's modified Step 2 restrictions.


KIDS & TEENS ROOMS: Closed until further notice.


CONCIERGE LOUNGE: Closed until further notice.


MEETING ROOMS: Temporarily closed until January 26 under Ontario's modified Step 2 restrictions.


VALET PARKING is currently not available.

STARBUCKS: Open Monday-Friday from 7:00-17:00 and Saturday/Sunday from 7:00-15:00 for take-out, no indoor dining. Line-up control and distancing measures in place, and partitions at order desk.


ROOM SERVICE: Open daily from 7:00 - 22:00 with contactless delivery.


SPIN KITCHEN & BAR: Temporarily closed until January 26 under Ontario's modified Step 2 restrictions.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Starbucks and Spin Kitchen & Bar on the lobby level are open.
  • Lounge Access: Not available. 750 points are awarded per day for Platinum, Titanium, & Ambassador.
  • Welcome Gift: Yes. Bonus points for Gold. Choice of points or F&B voucher for Platinum, Titanium, and Ambassador.
  • Late Check-Out: Yes. Available to all Bonvoy levels.
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: No
  • Mobile Guest Requests: Yes