100 Kent Street, Ottawa, Ontario Canada K1P 5R7

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Ottawa Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
ARRIVAL experience includes reduced physical interaction and the addition of partitions and contactless transactions at the Front Desk.

LOBBY seating has been reduced and spaced to encourage physical distancing, deep cleaning occurs every hour.

SIGNAGE is posted throughout our hotel to remind guests to maintain physical distancing, that appropriate face coverings are required, and occupancy limits for elevators.

VALET PARKING is currently not available.

MARRIOTT BONVOY™ mobile app is available for check-in/check-out and service requests.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guestrooms. These include:

PUBLIC SPACE cleaning and disinfection frequency has been increased, particularly in areas with high traffic including restrooms, elevators, as well as hand sanitizing stations placed throughout the Hotel.

ELECTROSTATIC SPRAYER is being utilized with hospital-grade disinfectant.

GUESTROOMS are not entered by housekeeping (unless requested or necessary) during stays and all linen changes & amenity top ups will be left in bags at the door. Departed rooms will sit vacant for 48 hours before undergoing enhanced cleaning protocols. Many non-essential items have been removed and disinfectant wipes are placed in rooms.

STAFF members are all wearing proper Personal Protective Equipment (PPE) (e.g. face coverings, gloves) and back of house spaces will adhere to the same cleaning guidelines and distancing measures as public spaces.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping unless specifically requested. We will be happy to schedule service according to your preferences and when the room is vacant.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

FITNESS CENTRE/POOL: Open. Some equipment and free weights have been removed to allow safe distancing, reduced capacities are in effect, and additional cleaning measures are in place.

KIDS CLUB: Closed until further notice.

CONCIERGE LOUNGE: Closed until further notice.

MEETING ROOMS: Open. Revised capacities and set-ups to adhere to physical distancing and the provincial gathering size restrictions, banquet menus are available, however plated meals are recommended. Additional cleaning measures and service adjustments are in place.


VALET PARKING is currently not available.

STARBUCKS: Open 7:30am - 2:30pm. Take away only, line-up control and distancing measures in place, and partitions at order desk.

ROOM SERVICE: Open 2:30pm - 10:00pm.

SPIN KITCHEN & BAR: Open 4:30pm - 9:00pm. Lounge only. Reductions to seating capacity and maximum tables of 4 are permitted.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Starbucks is open.
  • Lounge Access: Not available. 750 points are awarded per day for Platinum, Titanium, & Ambassador.
  • Welcome Gift: Yes. Bonus points for Gold. Choice of points or F&B voucher for Platinum, Titanium, and Ambassador.
  • Late Check-Out: Yes. Available to all Bonvoy levels.
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: No
  • Mobile Dining: No
  • Mobile Guest Requests: Yes