11 Colonel By Drive, Ottawa, Ontario Canada K1N 9H4

Stay Well, and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

There is signage promoting physical distancing, elevator etiquette and other relevant communications in the lobby, at the front desk and near elevators. Partitions are installed at the front desk and at food and beverage service lines.


Guests can use mobile technology where available, including: Mobile Key, eFolio delivery and Mobile Requests via the Marriott Bonvoy™ app for contactless service.


There are occupancy limits in public spaces, an increased distance between furniture, and floor signage in queueing areas promoting physical distancing.


All associates have received COVID-19 training on safety and sanitation protocols and are provided with proper Personal Protective Equipment (PPE) based on their responsibilities. 


Temperature screening is conducted for all associates before every shift.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms which includes:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Enhanced Guestroom Cleaning: Frequently touched items, including bathroom surfaces; buttons, knobs and switches; doors and handles; electronics and telephones; and luggage racks are disinfected frequently. An in-room checklist is left for arriving guests indicating the high-touch items and areas that have been properly sanitized. Nonessential high-touch items that can't be disinfected have been removed from the room. Disinfecting wipes are in guest rooms to use as needed. Guests are provided with options for limiting in-stay housekeeping to reduce contact during their stay. Deeper cleaning is conducted between guests and rooms are placed ‘out of service' for 24 hours before cleaning.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
WestinWORKOUT Fitness Studio: Open with reduced hours
Saltwater Pool: Open with reduced hours
Whirlpool: Closed
Squash Courts: Open
Valet Parking: Open
CF Rideau Shopping Centre: Open
Daly's Express: Open - Hot and Cold Breakfast Selections Available, Grab & Go Only
Daly's Restaurant: Closed
The Shore Club: Open - Reservations Required
Room Service: Not Available
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Daly's Express: Available for Grab & Go
  • Lounge Access: Lounge N/A
  • Welcome Gift: Yes to Eligible Elite Members
  • Late Check-Out: Yes
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: No
  • Mobile Guest Requests: Yes
CREATING TRANSMISSION BARRIERS
  • Flexible event space floor plans are set up to comply with physical distancing and include directional signage for the flow of guests.
  • Partnering with in-house Audio-Visual company, PSAV to create packages that enhance both in-person and virtual meeting components.
  • Continuing with enhanced Westin Clutter Free meetings program to encourage physical distancing and reduce waste.
  • Creating General Session, breakout and meal room set-ups that support and reinforce physical distancing.
  • Smart scheduling to allow ample time between events to re-clean meeting rooms.

NOURISHING THE 'NEW NORMAL'
  • Food and beverage are presented in a 'grab and go' format and where applicable, has a hotel attendant assisting with the service using physical distancing and cleanliness protocols. Beverages are packaged in individual bottles or disposable take-out containers.
  • Replacing self-service buffets with individually prepared, plated, or packaged selections
  • for contactless food and beverage service, where appropriate.
  • Redesigning food and beverage station set-ups and removing non-essential items.
  • Tailoring options for groups and enabling reserved spaces.