1050 Paignton House Road, Muskoka Lakes, Ontario Canada P0B 1G0

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott The Rosseau Muskoka Resort & Spa.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Customers should review government guidance to confirm eligibility to travel and stay at hotel. See travelguidance.marriott.com

Face coverings are required in all indoor public areas.

As of September 22, 2021, you will need to provide proof of vaccination to access all indoor amenities at the resort.

Signage throughout the resort, indoors and outdoors, to direct guests and remind them of social distancing and occupancy limits in compliance with government guidelines.

All associates are required to pass a screening and temperature check on arrival at work. Every team member has received training specifically related to the Marriott Commitment to Cleanliness. Handwashing is mandatory, every twenty minutes for twenty seconds.


Partitions have been installed at Guest Reception.

Mobile check-in and mobile key are available.

 

Health screening is conducted for guests on arrival, including temperature check.

Service requests can be delivered right to your door via the Marriott Bonvoy mobile app.

Sports equipment is sanitized between uses. Pool chairs have been rearranged for distancing purposes.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices through the resort and in guest rooms, for example:

Enhanced Public Space Cleaning, particularly in areas with high traffic including lobby, restrooms and elevators.

Additional hand sanitizing stations in high traffic areas
Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would prefer not to receive housekeeping service during your stay, please contact guest services at any time. 

Beginning Wednesday, September 22 at 12.01 am:

  • Masks are required in all indoor public areas at all times, according to provincial legislation.
  • Proof of Vaccination is required to access all indoor amenities within the resort including indoor restaurants, bar, lounges, library, meeting spaces, indoor pool, fitness centre, games room, activity studio and Spa Rosseau.
  • The spa is open for all treatments except the oxygen bar, oxygen facial and indoor whirlpools

 

Beginning Wednesday, September 22 at 12.01 am:

 

  • Indoor dining and outdoor dining is available with social distancing protocols in place.
  • Proof of Vaccination is required to access indoor dining at the restaurants, lounges and the bar.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you depart.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

  •  

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Guests must remain seated at all times. When entering the lounge or rising from the table, mask must be worn according to Ontario law.
  • Welcome Gift: Elite members receive Marriott Bonvoy points in lieu of a gift.
  • Late Check-Out: Late check-out is subject to availability on the day of departure. The resort is extremely busy and cleaning a room takes longer than usual so late check-out is not guaranteed.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you depart. Please note that Health screening is conducted for guests on arrival, including temperature check.
  • Mobile Key: Mobile Key available