285 Steamship Bay Road, Gravenhurst, Ontario Canada P1P 1Z9

Rest Assured

At Residence Inn Gravenhurst Muskoka Wharf, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Residence Inn Gravenhurst Muskoka Wharf.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits in the pool, fitness center and meeting space in compliance with local mandates, and partitions installed at front desks.

Mobile check-in, check-out, & service requests via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, luggage carts as well as providing more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and as mandated by the local authorities. As of July 13, 2020, guests are also required to wear a face covering in all indoor publicly accessible spaces, as also mandated by the local authorities (age and medical exemptions apply).
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

To minimize contact, extra amenities and/or garbage pick-up can be arranged by dialing "0" from your guest phone or using the Marriott Bonvoy App and we'd be happy to arrange contact-less delivery or pick up. Should you prefer to receive stayover service, this may be arranged prior to your arrival or at check-in. A light housekeeping service will be provided at a pre-established time that is convenient for you to be out of the guest room.

For longer stays (7+ nights), whether you opt for light housekeeping service or no service, a full cleaning service will automatically be provided on every eighth day.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Monday, October 4, 2021, the modifications we have made include:

FITNESS CENTRE: Open. Proof of double vaccination is required to access the Fitness Centre (2 doses plus 14 days).  Limited to 2 guests at a time and maximum of 60 minutes per visit, first come first served. Masks must be worn for the duration of your workout; please wipe down fitness equipment after use. Fitness Centre is disinfected on a routine basis and fresh towels are provided.  Proof of vaccination will be requested at the front desk.

INDOOR POOL: Open. Proof of double vaccination (2 doses plus 14 days) is required to access our indoor pool. Children who are 11 years of age and younger and unable to be vaccinated are exempted from this requirement but must always be accompanied by an adult. Limited to 10 guests at a time and maximum of 60 minutes per visit, first come first served. Masks are required on the pool deck.  Pool area is disinfected on a routine basis and fresh towels are provided. Proof of vaccination will be requested at the front desk. 



We are pleased to provide a complimentary pre-selected breakfast daily with breakfast order forms handed out at check in.  Please submit breakfast form(s) by 9pm the day prior. We will have your breakfast ready for pick up at your specified time between 6:30 and 9:30am daily.  Coffee and tea will also be available where you pick up your breakfast.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Late Check-Out: Available, subject to eligibility & availability.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Guest Requests: Available.