395 Rue de la Couronne, Quebec City, Quebec Canada G1K 7X4

Explore the world, with confidence.

At Hotel PUR, Quebec, a Tribute Portfolio Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

We take hygiene and cleanliness standards very seriously. You will notice several enhancements to our cleaning practices throughout public spaces and guest rooms. These include:

 

  • Hand sanitizing stations have been implemented in key locations.
  • Social distancing signage in place in locations where a queue may appear.
  • Protective face masks whether disposable or reusable, will be worn by all our associates in public spaces and in the back of the house.
  • Protective face masks must be worn by guests at all times in public space as per government order as of July 18th.
  • Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, especially in high-traffic areas.
  • Social Distancing Practices. You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 6-feet apart.
  • Personal Protective Equipment (PPE). Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. Guests must wear personal face coverings based upon guidelines from state and local health authorities as of July 18.
  • We have increased our staffing in the public area to support increased frequency of disinfecting surfaces.
  • Hand sanitizer stations are available throughout the property.
  • Our hotel teams are receiving ongoing briefings and enhanced operating procedures.
  • Our associates all have a special training on hygiene measure.
  • Our chambermaids went through a COVID19 cleaning matter training as well.
  • We clean our room 24 hours after a guest depart.
  • We have put in place touchless procedure as much as possible through the hotel.
  • We have increased the frequency of disinfecting in all public areas (including the lobby, elevators, door handles, public bathrooms, etc.)

 

GUEST ROOM HOUSEKEEPING

  • For stays 2 nights or longer, in-room housekeeping service will not be provided during your stay.
  • Guest room amenities such as shampoo, conditioner will be changed for each new guest even if they were not touched.
  • Additional linens, towels and toiletries may be requested and are available and will be delivered without contact.
  • Rigorous cleaning and sanitizing protocols will be used to clean guest rooms.
  • There has been a decluttering of the room and reusable items have been removed. These items include, but are not limited to iron, ironing board, collateral, pen, paper and directories.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Overall Operations Our front desk associates remain available to you 24 hours per day; however, some other services may be temporarily closed and/or operating hours altered.
  • Restaurant Table is open for breakfast only. Monday to Friday 7am till 11Am and weekend from 7am till Noon. Room service has been temporarily interrupted.
  • Dining options There are plenty of options available on St Joseph street. Ask the front desk or bellman for more information.
  • The Fitness center is open.
  • The Pool is open.
  • The Valet Service has been temporarily interrupted for your own safety. Self-park remains available throughout your stay.
  • The business center is open and is limited to 1 person and social distancing is required.

Our restaurant TABLE, located on the ground floor of the hotel, is now open for breakfast. 

 

Breakfast Hours:
Monday to Friday: 7:00 am to 11:00 am
Saturday, Sunday and public holidays: 7:00 am to 12:00pm

We invite you to dial "0" for any assistance during your stay.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not available
  • Lounge Access: Not available
  • Welcome Gift: Gold get 500pts - Platinum/Titanium/Ambassador get 1000 pts
  • Late Check-Out: Gold 2pm - Platinum/Titanium/Ambassador 4pm upon request
  • Mobile Check-In/Check-Out: Accordingly
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Accordingly