2440 Autoroute des Laurentides, Laval, Quebec Canada H7T 1X5

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Laval Hotel.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Maintaining safe social distances is one of the most important measures we can all take to reduce unnecessary contact. Marriott Bonvoy members can use the Marriott Bonvoy App (also available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 6 feet apart.
  • We take hygiene and cleanliness standards very seriously. You'll notice several enhancements to our cleaning practices throughout public spaces and guest rooms. These include:
  • We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations.
  • Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. Face coverings are mandatory for guests in public spaces based upon guidelines from state and local health authorities.
  • Every guest room is thoroughly cleaned and disinfected between each guest. We will provide housekeeping service on demand during your stay. You can contact us via Mobile Chat or Request in the Marriott Bonvoy app or stop by the front desk. All housekeeping will be conducted while you are away from the room where possible.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Closed temporarily until October 28th as per the government standards.
  • Pool: Opened from 7 am to 10 pm. You must register at the front desk to have access and it is limited to a certain amount of people.
  • Outside relaxing area: Opened 24 hours but no service is provided outside. Orders must be taken from inside.
  • Parking: Free outdoor parking
  • Laundry Service: External Laundry service available ($)
  • Elevator Access: We are recommending only 1 family at the time per elevator.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Restaurant Hours and Operations: Opened from 6:30am to 10 pm during the week and 7am to 10 pm on week-ends. PLEASE NOTE THAT THE RESTAURANT IS CLOSE FROM OCTOBER 1ST TO 28TH. ROOM SERVICE IS STILL AVAILABLE ALL DAY.
  • Room Delivery Hours and Operations: Opened from 7am to 10 pm
  • Our eco-friendly service uses biodegradable containers made from recycled materials
  • Our meal are prepared under strict guidelines with your health and security in mind
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: For Platinum, Titanium and Ambassador members, a welcome gift is given upon arrival
  • Late Check-Out: Late check-out are available upon availability by member status
  • Mobile Check-In/Check-Out: Available on the Marriott Bonvoy mobile app
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available on the Marriott Bonvoy mobile app