13475 Central Avenue, Surrey, British Columbia Canada V3T 0L8

Explore the World, With Confidence.

At Civic Hotel, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local, provincial and federal mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key and service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.
Housekeeping services are available by request and will be scheduled in advance. As recommended by local health authorities, cleaning of guest rooms will be done when guests are not in the room. Please note that stay over service does not apply to guests in quarantine or who may have symptoms of Covid-19. Requests for services or additional in-room amenities can be made by calling Guest Experiences on your guest room phone or via Mobile Chat on the Marriott Bonvoy™ app. The hotel reserves the right to conduct wellness checks at its discretion.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Closed
  • Pool and Whirlpool: Closed
  • Shuttle: Not available
  • Civic Hotel offers breakfast, lunch and dinner with Dominion on Demand served to your hotel room. Each guest will receive a digital PDF of the menu to promote a touchless experience.
  • Our signature restaurant, Dominion Bar + Kitchen, has reduced seating, new safety protocols, and is open 11 am - 11 pm daily.
  • Prado Cafe is open with a limited menu and takeout food only. Prado Cafe is open 7 am - 7 pm weekdays, 8 am - 5 pm Saturdays and Sundays.
  • All hotel vending machines with snacks and cold beverages will have an increased frequency of cleaning and sanitization.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


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 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Available with contactless delivery to your room for Platinum and Gold members
  • Welcome Gift: Available to qualifying members
  • Late Check-Out: Available to qualifying members
  • Mobile Check-In/Check-Out: Available to all members
  • Mobile Key: Available to all members
  • Mobile Guest Requests: Available to all members