7571 Westminster Highway, Richmond, British Columbia Canada V6X1A3

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Vancouver Airport Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Both fully vaccinated guests & unvaccinated guests are still required to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

At the Vancouver Airport Marriott Hotel, a high standard of cleanliness is in our DNA. With Marriott's Commitment to Clean, we've redefined our cleaning and safety standards to welcome you back for a safe and healthy stay.

 

The following measures have been taken to ensure a safe and healthy experience:

 

  • Hand sanitization stations throughout the hotel including entrances, front desks, elevator banks, fitness centre and meeting spaces.
  • The use of face masks is mandatory for all guests; face masks can be provided free of charge to guests upon request. Face masks will still be worn by all hotel associates.   
  • Guests are reminded of physical distancing and hand hygiene requirements through signage placed in high-traffic areas.
  • Physical distancing and traffic flow are reinforced with floor decals throughout the hotel and furniture has been reconfigured to facilitate a clear path of travel.
  • Safe, contactless care is assured with protective partitions at the front desk or check-in and access your key through the Marriott Bonvoy™ app.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several additional enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Housekeeping: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. 
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, lobbies, restaurants and bars, spa, gym, golf pro shop and provide more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in indoor public settings. We provide face masks free of charge to guests.
  • Room Amenities: We have replaced all paper stationary, In Room Dining Menu and Spa menu with a QR code information in order to minimize risks. We provide a sealed cover for the TV remote control and pen. In-room coffee makers are available, but guests can request contactless coffee delivery. Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Shuttle Buses: We have increased the frequency of cleaning and disinfection, particularly in high touch areas of our shuttle buses.  All of our buses are disinfected at least once per hour and additionally electrostatic sprayers are used nightly with hospital-grade disinfectants.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Centre: Open daily, 6:00 AM to 10:00PM.
  • Pool & Hot Tub: Currently closed.

 

Proof of vaccination will not be required to enter the fitness centre or pool.

 

  • Meeting/Banquet Space: All meeting and function space is open and available to book. Indoor organized events and gatherings are able to proceed at full capacity. Guests must show proof of vaccination and valid government ID in order to attend meetings.
  • Airport Shuttle: Our 24-hour shuttle service is provided to and from the Vancouver International Airport. Please contact the Hotel upon arrival or with your departure information for pick up and drop off. Marriott Bonvoy™ members, please refer to the shuttle Tracker on your app to get live updates to the shuttle location. Guest are reminded that masks must be worn throughout the duration of shuttle service.
  • M Club Lounge: Currently closed.
  • Business Centre: Currently closed.

The dining area, patio and greatroom at 75 West Coast Grill are open for dine-in and takeout. Guests are required to wear a mask upon entry to the hotel and to 75 West Coast Grill.

 

Dine-In Hours of Operation (daily):

•     Breakfast: 6:30 AM - 11AM
•     Happy Hour: 3PM - 8PM
•     All Day Dining: 2:00 PM - 9:00 PM Mondays to Fridays and 11:00 AM - 9:00 PM Saturdays & Sundays 

 

Fresh Bites (Takeout) is available daily, 6:30 AM - 9:00 PM.

All staff members are required to wear face masks. Tables and chairs are sanitized between seatings. 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Mobile Check-In/Check-Out: Available for all members
  • Mobile Key: Available for all members
  • Mobile Dining: Available for all members
  • Mobile Guest Requests: Available for all members