15269 104th Avenue, Surrey, British Columbia Canada V3R 1N5

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Vancouver Guildford Hotel.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates. Be kind. Be calm. Be safe.

The following measures have been taken to ensure a safe and healthy experience:

 

  • Signage is posted throughout our hotel to remind guests to maintain social distancing and occupancy limits.
  • Seating capacity reductions in our restaurants and banquets have been implemented in compliance with municipal and provincial mandates.
  • Partitions have been installed at Front Desks, Spa and banquet service lines.
  • Elevator rides limited to 2 guests at a time.
  • Hydroalcoholic disinfectant gel will be provided throughout the hotel common areas and banquet rooms.
  • The use of face masks is mandatory for all guests and associates; face masks and PPE kits can be provided free of charge to guests upon request.
  • There will be no valet service available for parking at this time.
  • Temporary suspension of in-room dining and restaurant services.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, lobbies, restaurants and bars, spa, gym and provide more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. As per local law guests are also obliged to wear personal face coverings. We will provide face masks and PPE kits free of charge to the guests.
  • Room Amenities: We have replaced all paper stationary, In Room Dining Menu and Spa menu with a QR code information in order to minimize risks. We provide a sealed cover for the TV remote control and pen. In-room coffee makers are not currently available, but guests can request contactless coffee delivery. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is left vacant for 72 hrs and thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule housekeeping service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center and Pool: Closed until further notice.
  • MIXT Lobby Lounge & Restaurant: Closed until further notice.
  • Club Lounge and Services: Closed until further notice.
  • Hotel Shuttle: Not operating at this time
Grab & Go:
Now open 6:30AM - 10:00AM. Grab & Go afternoon dining menu available 12:00PM - 8:00PM everyday.

MIXT Lounge & Restaurant:
Temporarily Closed

In-room Dining Services:
Temporarily suspended.

Meetings & Banquet services as usual:
  • Hand sanitation stations added outside every meeting room and in high-traffic areas.
  • Designated walkways marked with directional arrows.
  • Plexiglass barriers at the bar and hostess stand.
  • Reduced capacity and tables spaced out for physical distancing compliance.
  • Consistent and frequent disinfecting of all high-touch items, including credit/debit card terminals.
  • Menu items that are now available as individual portions rather than being served share-style.

All staff members are required to wear face masks and tables have been rearranged to ensure 6ft (2m) between tables. The banquet rooms are not permitted to have groups larger than 50 guests at each meeting at a time. Tables and chairs are sanitized between seatings.

See our Delicious breakfast and afternoon Grab & Go meal options available 7 days a week from Barnston Room.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

  •  

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Grab & Go breakfast available for qualifying members from 6:30am - 10am weekdays.
  • Lounge: Lounge access not available at this time. Grab & Go breakfast available for qualifying members from 6:30am - 10am weekdays. Afternoon meals also available. View menus at https://mixtlounge.com/application/files/5616/0038/1042/Grab__Go_Menus.pdf 
  • Welcome Gift: Platinum and Titanium welcome gifts will be delivered to your room prior to your stay or with contactless delivery upon arrival.
  • Late Check Out: Platinum and Titanium guests can check out as late as 4pm.
  • Mobile Check-In/Check-Out: Not available at this hotel.
  • Mobile Key: Not available at this hotel.
  • Mobile Dining: Not available at this hotel. Grab & Go meal options for breakfast and afternoon meals available. View our menus at: https://mixtlounge.com/application/files/5616/0038/1042/Grab__Go_Menus.pdf​​​​​​​
  • Mobile Guest Requests: Not available at this hotel.
     
Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay.

Here is what to expect during your stay at Sheraton Vancouver Guildford Hotel.